Global Reservations Specialist - Design Hotels

at  Marriott International Inc

附加信息 Global Reservations Specialist - Design Hotels
職務編號 24018577
工作類別 Reservations
地點 Design Hotels Berlin office, One Marriott Drive, Berlin, Germany, Germany 在地圖中查看
工作編制 Full-Time
身處外地？ N
願意海外赴任？ N
職位類型 管理 Non-Management

EXPERIENCE & MINDSET

• Hospitality background is essential, sales experience would be a bonus
• Team player with excellent English written and verbal communication skills
• Strong analytical and administrative skills
• Creativity and attention for detail
• Excellent time management skills and ability to multi-task and prioritization skills
• Proficiency in MS Office

• Handle phone, e-mail, and written requests by end consumers, travel agents, and member hotels
• Consult group clients in sourcing hotels for events and conferences
• Convey the highest standards of product knowledge and delivery of first-class service to individual, high-end, and VIP clients as well as travel & event agencies at all points of contact
• Maximize revenue for the voice channel whilst maintaining brand and professional integrity
• Use the Central Reservation System in accordance with the SOPs to ensure the highest levels of customer service and for maintenance of the system
• Manage client travel logistics, handling hotels, and provide full dedicated support to the clients
• Ensure high level of attention to detail with all given work
• Prioritize workload, working within given deadlines ensuring client budgets and specific requirements are met
• Manage allocated projects
• Process administrative tasks including accounting queries, promptly and accurately
• Establish and maintain strong working relationships with clients & suppliers
• Assist and support the team in achieving sales objectives and goals
• Act as ambassador of the Design Hotels™ brand toward partners, clients, and member hotels