Global Services Consultant, Senior

at  ALTAIR GLOBAL RELOCATION

EDUCATION:

Bachelor’s Degree or
Equivalent combination of experience, skills, training and education

TRAINING AND EXPERIENCE:

• Minimum 3 years as a relocation consultant with international assignments experience
• GMS Certification preferred
• Ability to perform responsibilities in English and in at least one additional language
• Good knowledge and understanding of international relocation
• Service and customer focused
• Working knowledge of various software applications and tools including but not limited to Microsoft Office Products, (Word, Excel, PowerPoint)
• Able to confidently communicate/interface at multiple levels across the Company, with assignees, clients and service partners
• Adept at interpreting, applying and communicating policies and processes
• Excellent negotiating and persuasion skills
• Strong project management skills; ability to manage multiple projects simultaneously
• Calm under pressure; well developed conflict management and consensus building skills
• Deadline and time sensitive
• Cost, expense and budget sensitive
• Ability to make effective business decisions based on factual information using good, logical decision making skills
• Ability to teach and coach others
• Ability to represent Altair in a manner consistent with the culture and professional expectations of Altair and our clients and prospective clients

POSITION RESPONSIBILITIES:

• Provide a positive relocation experience for each assignee
• Learn and understand assigned clients’ relocation programs including all policies, processes and practices
• Serve as single point of coordination for the assignee for the duration of the assignment
• Communicate changes and modifications with client programs to Operations Managers, VP EMEA and all Altair colleagues following established procedures; document in appropriate Altair technology systems as required.

With approved clients, effectively communicate with the Client representative on questions with the assignee and family relocation and assignment activities.

• Communicate the relocation road map, providing a comprehensive explanation of the relocation process, policies and practices to the transferee
• Is knowledgeable about Altair service partners; serve as primary point of coordination between service partners and assignee; includes but not limited to real estate and related industries, transportation and storage companies, lodging and rental car companies and any other non-routine service partner(s) as required by a particular situation
• Manage all data pertinent to each assignees relocation file; document all relocation activities and transactions into the appropriate Altair technology system
• Understand and manage costs and expenses connected to relocation deliverables, maximizing the full intent of the benefit while minimizing expenses and costs
• Direct day to day activities for assigned Associate
• Coordinate transferee home move activities with Altair Move Management
• Provide backup liaison between Move Management and International Operations transferees to ensure move is accomplished as directed and as scheduled; serve as a second-tier audit point to Move Management in move logistics
• Coordinate and ensure that Quality Assurance questionnaires are returned by transferees
• Coordinate with the Financial Specialists to ensure correct, timely and accurate billing of service fees for services performed
• Prepare monthly international move statistics matrices
• Provide teaching and coaching to the Global Services Consultants and Associates.
• Represent Altair at prospective client and client meetings and calls.
• Support the Manager and VP, EMEA in their absence.