Global Wallet Product Manager - GPS - Commercial Banking

at  HSBC

Job description

SOME CAREERS HAVE MORE IMPACT THAN OTHERS.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Global Payments Solutions is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and cost effectively with dedicated in country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards.
We are currently seeking a high calibre professional to join our team as a Global Wallet Product Manager - GPS.

Principal Responsibilities

• Product governance
• Risk control/ownership
• Establish and Drive Product Commercialization KPI’s (Customer, Revenue, Utilization targets)
• Develop (and track) plans with the front-line teams and associated actions to achieve these targets (e.g., sales training, marketing campaigns)
• Oversight of production incidents to assess whether incidents are being correctly resolved in accordance with the agreed target operating model and service commitments
• Act as the key product contact point for the front-line teams
• Identify new opportunities for Global Wallet (product functionalities and new segments)
• Identify and maintain an order book of enhancements that will improve the customer experience, efficiency, and/or controls for the SG customer
• Identify, prioritize key features (in conjunction with the global team) to continuously evolve the product and work with the relevant delivery partners in performing critical tasks (e.g., UAT, etc.)
• Understand the competitive position of Global Wallet and identify emerging competitive threats

Requirements

• Knowledge of GPS and wider HSBC businesses ideally within global and local/ functions
• Knowledge & experience of international and domestic payments
• Strong business product management experience
• Digitally and technically orientated with a good understanding of consumer and corporate solutions
• Strategic mind-set, with strong analytical, creative, and conceptual skills
• Ability to be a change agent within the organization and think outside the box
• Excellent verbal and written communication with strong presentation skills to executive level
• Outcome focused and result-oriented individual with keen interest in product commercialization

To be considered for this role, the relevant rights to work in Singapore is required.

• Product governance
• Risk control/ownership
• Establish and Drive Product Commercialization KPI’s (Customer, Revenue, Utilization targets)
• Develop (and track) plans with the front-line teams and associated actions to achieve these targets (e.g., sales training, marketing campaigns)
• Oversight of production incidents to assess whether incidents are being correctly resolved in accordance with the agreed target operating model and service commitments
• Act as the key product contact point for the front-line teams
• Identify new opportunities for Global Wallet (product functionalities and new segments)
• Identify and maintain an order book of enhancements that will improve the customer experience, efficiency, and/or controls for the SG customer
• Identify, prioritize key features (in conjunction with the global team) to continuously evolve the product and work with the relevant delivery partners in performing critical tasks (e.g., UAT, etc.)
• Understand the competitive position of Global Wallet and identify emerging competitive threat