Golf Pro Shop Assistant

at  Mount Wolseley Hotel Spa Golf Resort

A fantastic opportunity to join the team at Mount Wolseley Hotel, Spa & Golf Resort as Golf Pro Shop Assistant.
Mount Wolseley Hotel in Carlow. is beautifully situated in the tranquil countryside of County Carlow, just one hour from Dublin City, the Mount Wolseley Luxury 4 * Golf & Spa Resort Hotel is an exquisite location for both business and pleasure.
Standing on its own 18-Hole Championship Golf Course and featuring a Sanctuary Spa, Leisure Club Facilities including 20m Indoor Pool, The Mount Wolseley Hotel near Dublin offers luxury hotel accommodation in Carlow which matches an elegant, chic interior with ultra-modern amenities and impeccable service.

SKILLS/EXPERIENCE TO INCLUDE BUT ARE NOT LIMITED TO:

Knowledge of Golf and BRS is an advantage
Exhibit excellent knowledge of customer service.
Good interpersonal skills

• To undertake front of house duties, including meeting, greeting and attending to the needs of visitors and members, to ensure a superb customer service experience.
• Receive visitors to the golf by greeting them warmly and attending to their inquiries and also answer inquirers over the phone.
• To take bookings over the phone and online; operating front office systems and BRS.
• Responsible for all shop sales including merchandise and stocktaking.
• Build good relationship and rapport with visitors and members to make them feel comfortable and resolve any complaints/issues promptly and in a courteous manner to maintain high quality customer service and protect the image of the resort.
• Report issues of maintenance and malfunctioning appliances to the relevant department manager for quick repair in order to ensure guests comfort and satisfaction.
• To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
• To undertake general duties, including correspondence, emails, filing and phones, to ensure the smooth running of the golf area.
• To keep up to date with prices and special offers to provide accurate information to visitors and members.
• General golf operations including coordinating members and visitor events.
• Other ad-hoc duties as assigned to you by the Golf Manager.