Governance & Quality Specialist

at  Skipton Building Society

Hours:
Full time Permanent role Monday to Friday 35 hours per week
Flexible working. Hybrid working.
Salary:
£47,000 Per Annum
Closing Date:
Mon, 22 Apr 2024
We are recruiting for a unique role within our Mortgage Lending team. Working with the Mortgage Lending ambitious corporate plan, can you foresee risks which could affect the overall customer service and satisfaction? Working within the risk and responsible lending framework, the role involves working with second and third line functions. Ensuring the customer is at the heart of everything we do, can you focus on attention to detail whilst maintaining an overall view, ensuring all aspects are considered? Working in a fast paced and agile environment and having skills in organisation and time management, this role may be for you.
Who Are We?
Not just another building society. Not just another job.
We’re the fourth biggest building society in the UK and what makes us a bit different is that we’re a mutual organisation. We don’t have shareholders; we’re owned by our members.
Our colleagues say Skipton’s a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.
Whatever your background, and whatever your goals, we’ll help you take the next step towards a better future.
You will be joining the Mortgage Lending leadership team consisting of 8 Supervisors and 2 senior leaders. We together support over 120 colleagues who underwrite and complete mortgage applications, helping customers own their own home. The customer is at the heart of everything we do whilst ensuring the right decisions are made for both, Skipton and the customer. The world of mortgages is fast paced and always evolving so its important we ensure we maintain a focus on ensuring we are compliant and meeting operational resilience requirements.
What’s in it for you:
Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.

We have a range of other benefits available to you including;

• Annual discretionary bonus scheme
• 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days
• Holiday trading scheme allowing the ability to buy and sell additional annual leave days
• Matching employer pension contribution (up to 10% per annum)
• Colleague mortgage (conditions apply)
• Salary sacrifice scheme for hybrid & electric car
• A commitment to training and development
• Private medical insurance for all our colleagues
• 3 paid volunteering days per annum
• Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups
• We care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membership

What Will You Be Doing?
The role is key in managing the implementation and enhancement of governance and controls across the Mortgage Lending team. You will be the point of contact for operational resilience activity, audit and compliance reviews and all related actions.
The key responsibilities will be to ensure a robust, first line quality checking framework is in place, maintaining the governance and control of the framework and ensuring checks are completed in a timely manner.
Gaining an in-depth knowledge and being responsible of the team resilience, working across teams creating and maintaining effective professional relationships with relevant stakeholders, both internal and external. To support any incident management activities and attend Operational Resilience Committee representing Mortgage Lending.
Ensuring compliance with all applicable regulatory and legislative requirements to continue to deliver good customer outcomes
What Do We Need From You?
The ideal candidate will demonstrate within our behavioural framework; strong interpersonal and communication skills with the ability to navigate complex environments, influencing senior stakeholders. They will be able to proactively engage and work with a wide range of stakeholders and have great time management skills including working to deadlines.
They will also be able to demonstrate an in depth understanding of operational resilience concepts, operational risk and how Mortgage Lending affects this, and will be able to deliver business objectives with a pragmatic risk/reward balanced approach.
Having commercial awareness and extensive knowledge of the UK mortgage market would be an advantage

Please refer the Job description for details