GP Reception Manager

at  Woolpit Health Centre

Key Responsibilities To lead, monitor, motivate and inspire the Reception Team, providing guidance and day to-day support alongside our Lead Receptionist’s To provide supervision of reception and associated functions, ensuring that duties are carried out in accordance with the practice procedures, protocols and timescales To monitor workload within the reception team To review existing standards and procedures while implementing new best practice to ensure a seamless delivery of Reception Services To continually assess and evaluate systems, recommending changes and improvement to the Practice Manager and Administration Manager To exhibit safe, professional decision making and high level of care for patients within the Practice To work alongside the Administration Manager and Lead Receptionist’s to review workflows and manage capacity and demand efficiently and proactively To ensure that reception polices and protocols are up to date and regularly reviewed To record and monitor staff annual leave and sickness, completing return to work interviews To complete staff one-to-ones, appraisals, probation reviews and performance management of staff To be a first point of contact for informal patient complaints relating to reception services To provide effective communication flow between patients, doctors and other practice staff To identify and deliver team training where required To ensure statutory and mandatory training has been completed within the Reception Team To support staff through conflict resolution, effective time management, workload prioritisations and individual staff development To undertake specific assigned tasks, project support or development work To support the Practice Manager and Administration Manager to strive to achieve the highest standards in terms of CQC compliance To support the Lead Receptionist’s and Management Team in the recruitment and induction of all new reception staff To manage and operate the reception rota, checking future planned absences, planning cover to ensure adequate staffing levels and ensuring overtime is provided when necessary To support the Lead Receptionist’s to maintain effective methods of communication between team members to ensure all receptionists are aware of any changes relevant to their role To undertake specific assigned tasks, project support or development work To attend Practice meetings as required To conduct regular staff meetings and record meeting minutes To resolve IT issues and reporting complex IT problems to the relevant organisation To carry out any reasonable duties requested by the Doctors, or Administration Manager The Reception Manager will be expected to participate in the day-to day-reception duties during periods of staff shortage and will be able to cover all reception positions when required. This job description is not exhaustive and the post holder may be required to undertake such other duties from time to time as are consistent with the responsibility of the grade. This job description is subject to review and development from time to time in liaison with the post holder

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