Grade VII

at  TUSLA

Location: The initial vacancy is flexible and to be agreed with successful candidate on commencement of role. The post holder will be required to regularly attend meetings both in Estuary House, Limerick & Brunel Building, Dublin For Tusla Region/ Areas please look at list of Local Area Services
Salary: See Description for Details
Closing Date: 27/05/2024 12:00 PM
Recruitment Start: 02/05/2024
Permanent

JOB SUMMARY

The Child and Family Agency was established on 1st January 2014 and is responsible for improving wellbeing and outcomes for children. It represents the most comprehensive reform of services for the development, welfare and protection of children and the support of families ever undertaken in Ireland. It is an ambitious move which brings together some 4,000 staff who were previously employed within Children and Family Services of the Health Service Executive, the National Educational Welfare Board and the Family Support Agency.

SERVICE EXPERIENCE, GOVERNANCE AND RISK SYSTEMS

Service Experience and Feedback:Part 9 of the Child and Family Agency Act 2013 governs complaints procedures and reviews, complainants’ rights, referral to the Ombudsman, and annual report requirements. “Tell Us” is Tusla’s policy governing feedback and complaints. The team is responsible for managing Tell Us, including training other Tusla staff nationwide, collecting metrics, channelling complaints and feedback, and dealing with individual complaints. The team is also involved in encouraging participation of children and listening to the voice of the child in Tusla and Tusla-funded
Risk and Incident Management: The team is responsible for the corporate risk register, and all aspects of risk and incident management systems within the Agency. The team aims to ensure Tusla is aware of the nature of its risks, their status and how they are being managed.

EDUCATION & TRAINING

• To oversee the development and provision of staff training as required.
• To maintain standards of practice and levels of professional knowledge by participating in continuous professional development initiatives and attendance at courses as appropriate
• To engage in career and professional development planning