Graduate Business Support Engineer

at  Egress Software Technologies

If you’re reading this, we are excited for you. You’ve landed on the job description for a company that will obsess over your well-being with unrivalled work-life balance, your career development providing transparent career paths and learning support for every single person, and knows that you are unique and will celebrate that. If you are passionate about what you do and want a career in one of the most exciting yet stable industries, read on…
Egress Software Technologies are a leading cyber security company providing global solutions to protect against human-activated risk. By aggregating data to derive intelligence, Egress is the only company able to predict future threats and prevent attacks or breaches – before they happen.
Egress is proud to support thousands of Enterprise customers across a range of sectors including Financial Services, Legal, Healthcare, and Government organizations. By protecting millions of employees around the world from advanced threats, businesses can safely achieve their mission without unnecessary risk.
Leading the way in IT Cyber Security, Egress offers unparalleled career opportunities for graduates aiming to forge a lasting career.

DIVERSITY, EQUITY AND INCLUSION

Here at Egress we are committed to diversity, equity and inclusion. Our workforce has consistently sat above the national average for both BAME and female representation, but we recognize that we can always do more. Every job description is subject to scrutiny through a gender bias decoder ensuring our roles are as inclusive and attractive as possible. Our culture is one that aims to nurture a welcoming and safe working environment for everyone with initiatives such as our employee-led Culture Club, dedicated mental health first aider network and regular awareness seminars all contributing to a great place to work whoever you are.

As part of our dynamic Customer Experience team, this role is your ticket to making a real impact. You’ll be the frontline, ensuring our email security solutions are delivering maximum value across diverse sectors. You’ll be at the forefront, guiding our customers through the complexities of cybersecurity with ease and expertise.

• Deliver exceptional support, optimizing Egress solutions for peak performance and satisfaction.
• Tackle customer queries and incidents with agility, collaborating across teams for swift resolutions.
• Champion best practices, offering training and insights to enhance customer experience.
• Dive deep into feedback, turning insights into action for continuous improvement.