Graduate Inside Presales Computing Technical Consultant with English

at  Hewlett Packard

The following posting is a pipeline requisition, meant to accumulate candidates for Presales Consultants in Guadalajara, MX. Qualified applicants will be contacted in concert with the approval and publication of identical, approved positions within HP. Candidates who identify with a group that is historically underrepresented in the technology sector including by not limited to, African American, Latino, Native American, individuals with disabilities and veterans are encouraged to apply.

KNOWLEDGE/SKILLS REQUIRED:

• Advanced proficiency in spoken and written in English. Proficiency in another language is advantageous.
• Bachelor’s degree or equivalent experience, preferably in a technical/engineering field or computer science.
• Interest in computer technologies, hardware, operating systems, software, and networking technologies.
• Strong analytical, organizational, and team skills, with troubleshooting and problem-solving abilities.
• Self-motivated with the ability to operate with minimal tactical direction.
• Demonstrated motivation to seek knowledge and continuous learning.
• Typically, 1 year of work experience.

ABOUT THE ROLE:

We are currently seeking dedicated individuals to join our innovative Inside Presales Technical Consultants (TC) team, serving as trusted advisors to both our customers, partners and sales professionals. This entry-level Technical Presales role within the Global Services & Solutions organization is perfect for recent graduates with a maximum of 1 year of relevant experience. We are committed to fostering an inclusive workplace and encourage applications from candidates of all backgrounds.
As an Inside Presales Technical Consultant, you will provide technical presales support for the HP Commercial portfolio of Personal Systems products, services and solutions. Our team supports multiple languages across the world ensuring a diverse and collaborative work environment.

RESPONSIBILITIES:

• Respond to and track technical questions from internal or external requestors.
• Present the advantages of HP’s Personal Systems products and solutions.
• Assist sales representatives in responding to customers’ requests (RFI, RFP, RFQ).
• Support sales opportunities with in-depth technical understanding of HP’s offerings.
• Provide support on the status of technical and environmental regulations.
• Deliver trainings to other departments about Personal Systems/Print products and solutions.
• Manage technical escalations and provide proactive technical updates to the sales community.
• Collaborate with various technical resources as needed, within the Presales organization or Worldwide Divisional resources. Maintain a high level of service quality and total customer experience (TCE).
• Ensure a competitive and appropriate level of technical and professional competence.