Graduate IT Support Analyst

at  ICT Services

POSITION DESCRIPTION

Kickstart your Career in IT!
A career with ICT Services will push your boundaries, exposing you to a wealth of technology across different environments.
Our Graduate roles are designed to equip you with the skills and experience to fast-track your development into a future leader, whichever stream you choose to follow.
ICT Services are currently seeking for a Graduate Service Desk Analyst, working in our Bluebell offices in Dublin 12. This is a full-time permanent position.

REQUIREMENTS:

• Excellent communication skills, fluent in English, approachable and a people person.
• Graduate Work Placement experience in an IT role
• Candidates should have a high level of motivation and focus on their daily task.

• You are our customer’s first point of call
• In this fast-paced role you are the face of service delivery for employees, our customers and their end users.
• Working on the front line, you’ll develop valuable transferable interpersonal and soft skills encompassing time management, adaptability, communication and teamwork.
• You’ll work with a team of Support Engineers to resolve customer incidents and requests as efficiently as possible, proactively improving the service to exceed customer expectations.
• You’ll take on a new challenge every day and gain exposure to a wide range of technical and business situations.
• Develop a solid foundation of skills and experience
• Exercise your natural flare for problem solving through troubleshooting issues across a wide range of technologies.
• You’ll have unique perspective from speaking to our customers every day and use this insight to drive continuous service improvement.
• Escalate unresolved issues to support leads, designated service group or client help desk.
• You will work collaboratively in a team environment.