Gravenhurst HFA - Part-time Membership Sales and Service

at  YMCA of SimcoeMuskoka

JOB KNOWLEDGE/QUALIFICATIONS:

• Proven Customer Service Experience
• Computer Literate
• Excellent Oral Communication Skills
• Unison Training
• SAM Training
• 7 Steps of Selling Training
• Adult Engagement & IC Level # 1 Certification
• Emergency Training
• Current CPR and First Aid
• Child Protection orientation
• AODA training
• Health & Safety Awareness training
• Bill 168 (Violence & Harassment in the Workplace) training
• PCI Compliance
• Must be able to work flexible hours based on client needs
• Clear Police Reference Check and Vulnerable Sector Screening
• Mandated training is required before or shortly after commencement of work
  We wish to express our appreciation to all applicants for their interest in this position; however only candidates selected for an interview will be contacted.
  The YMCA of Simcoe/Muskoka is committed to fair and accessible employment practices. Our goal is a diverse, inclusive workforce that reflects the communities we serve. Individuals needing employment accommodation in the hiring process or job postings in an alternative format may contact the Human Resources department at hr@sm.ymca.ca.
  Please note that successful candidates will be required to submit a current and satisfactory Police Record with Vulnerable Sector Screen and three professional references for review prior to starting employment

Explore customer needs with probing questions to ensure that patrons understand the broad range of YMCA programs and services.

• Engage in friendly, open dialogue with members and patrons to promote a sense of belonging and involvement.
• Communicate all service and safety deficiencies to the Manager on Duty in a timely manner for resolution.
• Maintain confidentiality in all matters related to members, participants, volunteers and staff.
• Complete all other duties as assigned.
• Adherence to all provincial and federal legislation relevant to job description

• Demonstrate strong support and commitment to the mission and core values of the YMCA of Simcoe/Muskoka and the YMCA in Canada.
• Demonstrate strong support and commitment to serving the membership, facility users and all program participants of the YMCA of Simcoe/Muskoka.
• Deliver exceptional customer service as per YMCA SAM Standards and best practices.
• Achieve sales targets as defined by the Supervisor, Sales and Service.
• Complete all transactions in an efficient, accurate and timely manner.
• Actively work towards maintaining a neat, clean, safe and well organized service area at all times.
• Maintain a strong working knowledge of all YMCA programs and services.
• Respond to inquiries in a clear, informed manner.

Explore customer needs with probing questions to ensure that patrons understand the broad range of YMCA programs and services.

• Engage in friendly, open dialogue with members and patrons to promote a sense of belonging and involvement.
• Communicate all service and safety deficiencies to the Manager on Duty in a timely manner for resolution.
• Maintain confidentiality in all matters related to members, participants, volunteers and staff.
• Complete all other duties as assigned.
• Adherence to all provincial and federal legislation relevant to job description.