Group Benefits Administrator

at  MCI Careers

LOCATION: Pampanga, PH JOB TYPE: Full-Time POSITION OVERVIEW:
Job Title: Group Benefits Administrator
Job Type: Full - Time
Location: Philippines
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
We are seeking a Group Benefits Administrator, who will be responsible for the management and administration of employee group benefits programs within the organization. The role will involve overseeing enrollment, changes, and terminations of benefits, as well as serving as a liaison between employees, insurance carriers, and internal stakeholders. the candidate will ensure compliance with benefit plan regulations, support employees with benefit inquiries, and facilitate communication related to group benefits.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

PHYSICAL REQUIREMENTS:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

DISCLAIMER:

The purpose of the above job description is to provide potential candidates with a general overview of the role. It’s not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason

KEY RESPONSIBILITIES:

• Administer all aspects of group benefits programs.
• Manage the enrollment process for new hires, qualifying events, and open enrollment periods, ensuring accurate and timely processing of benefit elections and changes.
• Communicate group benefits options, changes, and updates to employees through various channels, including employee meetings, email communications, and online portals.
• Provide guidance and assistance to employees regarding benefit options, eligibility criteria, coverage details, and enrollment procedures.
• rve as the primary point of contact for benefit vendors, brokers, and third-party administrators.
• Coordinate with insurance carriers and providers to resolve issues, facilitate claims processing, and ensure compliance with service level agreements.
• Ensure compliance with federal, state, and local regulations governing group benefits programs, including ERISA, ACA, HIPAA, and COBRA.
• Prepare and distribute required benefit notices, disclosures, and reports to employees and regulatory agencies as necessary.
• Maintain accurate and up-to-date records of employee benefits elections, changes, and terminations in the HRIS or benefits administration system.
• Generate reports and analyze data to monitor benefit utilization, costs, and trends.
• Provide responsive and customer-focused support to employees regarding benefit inquiries, claims issues, and coverage questions.
• Conduct employee education sessions and workshops to promote awareness of available benefits and encourage participation.
• Assist in the development and implementation of benefit policies, procedures, and guidelines.
• Document benefit processes, workflows, and standard operating procedures to ensure consistency and compliance.