Group Head of Financial Crime Prevention Operations

at  Vivid Money

Vivid Money is an innovative FinTech start-up that offers a unique mobile banking app at your fingertips. We offer our financial product to Personal and Business customers. Whether it’s payments, transfers, multi-currency accounts for your travels, spendings reports, bills splitting — with Vivid, managing all your finances and investing your money is easy, flexible, and 100% transparent.
The Head of Financial Crime Prevention Operations is a key role responsible for overseeing and managing the support functions within the Financial Crime Prevention Operations division. This position plays a crucial role in providing exceptional customer service, resolving complex issues, and ensuring proper execution of compliance policies, preventing exposure to ML/TF and fraud risks while supporting a smooth customer experience with minimal disturbance.
The Head of Financial Crime Prevention Operations is expected to possess strong leadership skills, in-depth knowledge of banking processes, and the ability to communicate effectively with internal teams and external stakeholders.
Vivid’s vision is to be the first choice for personal and business customers. If you’re excited by this journey and want to be key to its success, Vivid wants you.

What you will do:

• Team Management:
• Recruit, lead, coach, and motivate a team of Fin.crime prevention specialists to achieve departmental goals and objectives.
• Provide guidance and support to team members, including training and performance evaluations.
• Foster a positive and collaborative work environment
• Operations management experience:
• Create strong Fin. Crime prevention processes
• Identify opportunities for process improvements to enhance the overall efficiency and customer experience.
• Collaborate with other departments to streamline support processes and improve service delivery.
• Performance Monitoring and Reporting:
• Develop and implement performance metrics and KPIs to measure the effectiveness of the ops team.
• Analyze data and generate regular reports to track team performance and identify areas for improvement.
• Present performance updates and recommendations to senior management.
• Compliance and Risk Management:
• Stay updated on latest fincrime trends and prevention measures to ensure timely training of team and adaptation of processes
• Identify key deficiencies of processes and systems and develop mitigation strategies and measures

REQUIREMENTS

What you will need to be successful:

• Proven experience in operational team management
• Deep knowledge and understanding of AML, ATF and fraud prevention
• Strong knowledge of both SME and retail banking products, services, and processes.
• Excellent leadership and people management skills.
• Exceptional problem-solving and decision-making abilities.
• Outstanding interpersonal and communication skills, both verbal and written.

• Team Management:
• Recruit, lead, coach, and motivate a team of Fin.crime prevention specialists to achieve departmental goals and objectives.
• Provide guidance and support to team members, including training and performance evaluations.
• Foster a positive and collaborative work environment
• Operations management experience:
• Create strong Fin. Crime prevention processes
• Identify opportunities for process improvements to enhance the overall efficiency and customer experience.
• Collaborate with other departments to streamline support processes and improve service delivery.
• Performance Monitoring and Reporting:
• Develop and implement performance metrics and KPIs to measure the effectiveness of the ops team.
• Analyze data and generate regular reports to track team performance and identify areas for improvement.
• Present performance updates and recommendations to senior management.
• Compliance and Risk Management:
• Stay updated on latest fincrime trends and prevention measures to ensure timely training of team and adaptation of processes
• Identify key deficiencies of processes and systems and develop mitigation strategies and measure