Group Leader Technical Operations (Flight Simulators)

at  CAE

ABOUT THE ROLE

We are looking for an experienced Manager to join us as Group Leader - Technical Operations to manage a team of 20+ flight simulator engineers & technicians, based on a key Airline customer site in Abu Dhabi. In this role you will lead the Technical Operations Team to provide a smooth, efficient, and high quality service within the Training Centre Operation, supporting CAE Middle East LLC’s goal to provide world class flight simulator training centre operations while being aligned with CAE’s Vision to be recognized as a global training partner of choice to enhance safety, efficiency and readiness.
You and your team are responsible for the ongoing maintenance, both planned and unplanned, of our customers fleet of 10 Full Flight Simulators, as well as FTD Trainers and Cabin Trainers.

DUTIES & RESPONSIBILITIES

• Accountable for the effective management of Engineering team functions. Day-to-day operational effectiveness, monitoring and guidance
• Ensure that all training devices are operating as per their certification standards, at all times
• Be the point of contact for the customer for all technical or operational queries and issues
• Ensure that the internal, customer, and Service Level Agreement (SLA) defined compliance and quality metrics / KPIs are consistently achieved. Deviations are tracked & actioned through corrective & preventive measures. Monitor the defect and interrupt counts and address accordingly
• Accountable for the performance of the TCOPS team (Training Centre Operations), and the quality of the training devices based on the contractual terms between CAE Middle East LLC and our customers
• Responsible to generate the roster for the operation and ensure sufficient coverage
• Recruit and hire new staff to meet the operational deliverables and manpower requirements
• Work closely with upper management to report and communicate serious concerns or issues affecting the technical operation, whether it is technical, staff, or customer related
• Generate and lead the annual performance reviews of the technical operation staff
• Communicate operational and organizational information effectively, and with transparency