Group Manager, Product Marketing

at  Zendesk

Job Description

THE INTELLIGENT HEART OF CUSTOMER EXPERIENCE

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request

• Lead a team of product marketers, driving GTM strategy and execution across multiple security/technical product areas while inspiring the team to drive purpose, impact and value in their work.
• Develop and maintain a deep understanding of the CX market with respect to security and technical needs, personas, and competitors
• Craft and own product narratives that communicate compelling security and technical positioning and messaging in-market
• Provide team input to uplevel messaging across products/features and coach them on individual product and/or feature-level messaging
• Orchestrate marketing and enablement initiatives spanning multiple technical and security product areas.
• Orchestrate technical and security release marketing efforts, leading and supporting the team in the end-to-end process from roadmap updates to launch announcements and events
• Represent technical and security PMM in cross-functional initiatives, driving alignment with leaders in Product, Marketing, Sales, Success, Analyst and other teams
• Demonstrate, and coach team to develop, strong and clear presentation skills, preparing them for presentations to Zendesk leaders, GTM team audiences, and customers
• Coach team to develop materials supporting customer-facing assets and interactions (e.g. sales pitch decks, MSD’s customer stories, etc.)