Group Manager, QuickBooks Live Service Delivery

at  Intuit

OVERVIEW

Join the Intuit Customer Success team as a Group Manager of Service Delivery in the Expert Network team. We’re looking to grow our team of talented individuals to help optimize our greatest resource, our people. As a leader on this team, you will be central to delivering a stellar experience for our customers and our rapidly expanding network of experts, made up primarily of Bookkeepers and Accounting Professional. You’ll be pivotal in delivering the service experience for our small business customers and play a key role in growing our Live services business, powering prosperity for our customers through AI powered human expert experiences.
Our approach to customer success is transforming and is always focused on achieving the highest levels of customer experience. We do this through customer-focused thinking, which powers customer retention and growth. Our mindset is deeply customer obsessed and solves for customer pain through data driven insights and innovation. The Expert Network teams are at the core of this as we innovate, experiment, learn, and grow.

In this role, you will be part of a leadership team that is at the center of creating a world class professional organization and an environment that facilitates our leaders and experts in doing the best work of their lives. You will lead a team of Senior Managers in the Expert Network team delivering Quickbooks live services through a large scale team. You will be the advocate and voice of this growing team and a key leader in scaling support for new and existing offerings. You will be accountable for driving operational and quality performance across multiple teams, leading change management, driving efficiency and rigor, as well as coaching your leaders to deliver exceptional experiences for our customers and experts. You will play a key leadership role in the Intuit Customer Success organization and partner closely with our Small Business and Self-Employed segment leaders and modern operations team.