Group Operations Leader

at  Origin Energy

• Newly created role within our Broadband team
• As we expand our Telco operations, this role is pivotal to our business success.
• Melbourne/Adelaide based

DELIVERING GOOD ENERGY STARTS FROM WITHIN

It’s an exciting time to join Origin. Creating a great place to work means together we’re progressing our ambition to lead the energy transition through cleaner energy and customer solutions. We’re always looking for better ways to deliver for our customers – and for our people.

As the Group Operations Leader in Broadband, you will be at the helm of multiple teams consisting of Customer Operations Leaders and Telco Energy Specialists. Each of these teams will serve as your dedicated “mini-energy retailers,” with you guiding their efforts towards ensuring exceptional service and satisfaction for our valued customer base, ranging from 10,000 to 30,000 customers per team.
The success of the individual teams under your leadership translates directly into substantial revenue, with millions at stake. With the expansion of our customer base, you will play a pivotal role in identifying and nurturing potential leaders, developing them to step into leadership positions. Your oversight of team-to-customer ratios and overall performance will inform strategic decisions, including recommendations for team restructuring or the establishment of new teams when necessary.
You will also take domain ownership of business functional areas (e.g., complaints, CHI, compliance, retentions) and are responsible for process ownership, continuous improvement, change and knowledge management and overall excellence and smooth running of that domain.