Group Product Manager, Operations & Projects

at  CIBC

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit
CIBC.com
What You’ll Be Doing
As a member of the Auto Finance Operations & Policy team, the Group Product Manager, Operations & Projects is accountable for the continuous operational effectiveness and improvement of the Auto Finance business to mitigate operational risk, optimize efficiency, and significantly improve the customer experience; as well as continuous investigation to identify opportunities for operational loss mitigation processes and cost savings.
At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How You’ll Succeed

• Relationship building – You can effectively interact and build relationships internal and external to CIBC. When issues are identified, you effectively can oversee and monitor the development of the right-sized solutions across business units.
• Mitigate Operational Risk – Work with stakeholders including CIBC internal partners, Auto Capital Canada, and other vendors to identify control gaps, develop and execute action plans to address gaps, develop procedural documentation to recurrence, remediate issues, and demonstrate the sustainability of processes and controls. Act as the business’s primary contact to prepare for control testing and audits, working directly with these teams to ensure artifacts are available and provided on time.
• Implement Operational Initiatives – With a focus on initiatives supporting regulatory, operational, or procedural changes, act as the Auto Finance initiative lead working with various CIBC internal partners, Auto Capital Canada, and other vendors to identify change requirements, submit change requests to appropriate teams and vendors, and support the full implementation of all aspects of these initiatives including the implementation and oversight of procedural updates.
• Manage Forms Library – Manage the Auto Finance business managed forms and library. Collaborate with internal partners (Legal, Compliance, Privacy, Technology, etc…) and external vendors to manage agreement, form and letter updates from approval through deployment in vendor platforms, including user acceptance testing and internal communication of changes. Maintain accurate inventory of agreements, forms, letters and procedures, ensuring current versions are available in designated locations for retrieval updated across platforms.
• Process Oversight – Maintain an inventory and oversight of all key operational business processes to ensure they are documented, reviewed on a regular basis, and operate as designed. Own and resolve any issues identified or escalated.
• Records and Data Governance – Lead the development and management of data and records retention across the Auto Finance team to ensure compliance with the Enterprise Data Management and Governance Policy. Lead initiatives designed to maintain compliance with the Enterprise Data Management and Governance Policy. Understand and ensure adherence to CIBC’s Business Managed Technology Policy. Own addition of new Governed Applications to the business process as defined in the Business Managed Technology Policy.

Who You Are

• You act like an owner. You thrive when you’re empowered to take the lead, go above and beyond, and deliver results.
• You can demonstrate deep knowledge and experience. You have deep knowledge and experience with CIBC internal systems, procedures, and processes and at least 2-3 years of experience leading operational projects that impact the client experience.
• You can demonstrate experience leading regulatory examinations communications, audits, compliance reviews, or/and process efficiency reviews.
• You can demonstrate experience establishing a strong control environment, including designing and assessing the effectiveness controls for a minimum of 3 years.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because it’s the right thing to do.
• You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what’s possible.
• You’re driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
• Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location
Toronto-81 Bay, 24th Floor
Employment Type
Regular
Weekly Hours
37.5
Skills
Accountability, Analytical Thinking, Automobile Financing, Communication, Controls Management, Digital Record Keeping, Identifying Opportunities, Internal Control Procedures, Operational Risks, Procedure Development, Product Development, Product Management, Product Planning, Standard Operating Procedure (SOP) Review, Strategic Objectives, Taking Initiative, Teamwor

Please refer the Job description for details