Group Reservations Agent

at  OCallaghan Collection

Job Ref: OCC3074
Branch: Support Office
Location: Hospitality House, Dublin
Salary/Benefits: Competitive Salary, Free Gym, Free Meal
Contract type: Permanent
Hours: Full Time
Shift pattern: Varied
Hours per week: 40
Posted date: 14/06/2024
Closing date: 16/07/2024

ABOUT US:

O’Callaghan Collection is a thoughtfully curated and design led collection of 5 Irish family-owned and managed luxury boutique hotels located in the heart of Dublin and Gibraltar city centres.
Each boutique hotel has its own unique identify that reflects its location and offered guest experience. Our properties are continually being developed in order to exceed evolving customer expectations.
Our philosophy centres around tailored guest and client solutions. We prioritise personalised service and experience over a one-size-fits-all approach.
We recognise that excellent customer outcomes are directly tied to the satisfaction and engagement of our employees. Therefore, our approach to attracting and retaining talent is centred around creating a workplace culture that values and supports our staff.
We seek talented people, visionaries who want to make their mark by helping to create something truly spectacular, who want to know that their opinions count, and their contributions are valued.
We strive to provide our employees with a challenging and rewarding work environment that encourages personal and professional growth. We offer comprehensive training and development programs to help our team members achieve their career goals and stay up to date with industry trends.
In addition to investing in our employees’ career development, we also prioritise their well-being and work-life balance.
We offer competitive compensation packages, flexible scheduling, and a range of employee benefits and perks.
Our goal is to attract and retain top talent in the industry who share our commitment to excellence and passion for providing exceptional service to our guests.
If this sounds like you, we’d love to connect.
We are Caring|Proud|Accountable|Determined.

REQUIREMENTS:

• Excellent skills with Microsoft Word, Excel and Outlook.
• Accurate with a good attention to detail.
• A positive attitude and willingness to learn
• Experience with Opera PMS
• Experience with hotel sales and contracting
• Confident team player
• Negotiation skills.

ABOUT US

The O’Callaghan Collection is a small family owned group of hotels with four in city centre Dublin and one in Gibraltar. We are proud of the uniqueness of each of our hotels and of the people that work in them. We care about our employees and our guests, and always take accountability to deliver a great job every day, delighting customers with great service and personality – we want you to be you when you are at work and to. At OCC, we are a determined bunch – working in hospitality can be a challenge and we relish that every day!
Having four hotels in Dublin city centre makes us a unique opportunity for those looking to develop a career in hospitality. We offer training that will support your aspirations and having four hotels with very unique styles gives you the opportunity to learn, develop and be the best that you can be. Make O’Callaghan Collection the foundation for your career.

• To manage all group block space.
• To be the on-site contact for Groups and meet with Tour Guides
• To quote and administer all group bookings in line with company policies and procedures
• To respond to all incoming inquiries for ad hoc groups, and to provide accurate and detailed quotations.
• To make decisions on the acceptance or rejection of group bookings in conjunction with the Revenue Manager, based on rate and availability, in order to maximise hotel revenue
• To maximise hotel revenue by taking every opportunity to up-sell products and hotel services whenever possible.
• To maintain a demand calendar addressing all citywide events
• To ensure a rolling monthly check is made on all incoming groups and options held to ensure accurate inventory availability, and to check and manage the Block Forecast Report, ensuring all groups are chased, information is up to date and accurate.
• To be fully knowledgeable in the operation, functionality and standards required in using the PMS booking system.
• To input group/block reservations into the PMS ensuring all details are accurate and complete in line with the agreed departmental standard.
• To generate weekly detailed BEO packs of upcoming groups to ensure they are prepared for groups arrival.
• Analyse all refused, lost, cancelled and wait-listed business for groups. Propose changes to maximise revenue.
• To ensure strict chasing / follow up / contracting procedures are in place and adhered to.
• To identify potential sales leads for the Corporate and Leisure sales teams to develop future accounts.
• To develop a good working relationship with both Corporate and Leisure accounts to encourage future loyalty and business opportunities.
• To pro-actively target accounts bookers to secure new business for the hotels.
• To schedule show round site visits and assist as required.
• Ensure that all relevant system training is planned, completed and recorded as given.
• Ensure regular communication and meetings with the sales revenue teams.
• To attend relevant meetings with the Sales and ME Team
• To collaborate effectively with the ME team to ensure we are effectively selling bedrooms