Group Reservations Specialist - Hospitality

at  OBrien Recruitment

Are you passionate about delivering exceptional service in the dynamic world of hospitality? Your next exciting opportunity awaits at this prestigious Cape Town hotel. We are currently seeking a dedicated professional to fill the role of Group Reservations Specialist on a permanent basis.
If you’re eager to advance your career in hospitality, seize the chance now by submitting your application to robyn@obr.co.za.

REQUIREMENTS:

• Matric qualification required; diploma or degree in Hotel Management preferred.
• Previous experience in a similar position within a 4/5 establishment is essential.
• Basic accounting skills are a definite advantage.
• Willingness to work various shifts as needed to meet the demands of our dynamic environment.
• Computer literate, including proficiency in MS Office and Opera.
  Note: Shortlisted candidates will be contacted, and this is a permanent position

• Efficiently plan and organize daily work schedules.
• Respond promptly to booking inquiries within a 12–24-hour timeframe.
• Accurately process member-specific tasks, including rooming lists, handovers, and daily banking reports.
• Contribute to achieving monthly revenue targets set by hotel management.
• Follow prescribed procedures to create bookings in Opera, ensuring accurate billing instructions.
• Update all channel bookings with correct information received via emails.
• Maintain comprehensive reports and records of all groups during and after their stay.
• Handle escalated queries related to reservations.
• Demonstrate strong team support and collaboration among co-workers.
• Stay informed about hotel activities and offerings to effectively upsell experiences to guests.