Group Training Manager

at  Stamford Hotels Resorts

Job No: STAM2024053519
Location: Melbourne
About Stamford Hotels and Resorts
Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of premium hotels in Australia. The hotel portfolio consists of more than 1500 rooms and over 600 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the development of high-end luxury residential units in Australia.
At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.

ABOUT THE ROLE:

As an integral member of the Executive Team and reporting directly to the Singapore Head Office Director of Human Resources, you will be responsible to lead the L&D functions for all 6 luxuries Stamford Hotels & Resorts in Australia. You are required to work closely with the property leadership team to identify and address employee and organizational development needs.
The primary focus of the L&D function is to contribute to the successful delivery of the L&D strategy by understanding the Hotel operational training needs, develop and establish the key specifics learnings for both in-person/virtual such as workshops, training programs curriculum & analyze cross-functional skill capabilities of the hotel group staff members. Drive continuous improvements in L&D functions, develop Stamford Hotels Career Roadmaps, Competency Roadmaps and Training Roadmaps to provide Training and Development Blueprints for SHR employees.

YOUR KEY RESPONSIBILITIES WILL INCLUDE:

Partner with GMs and VP Ops to develop Stamford Operation and Service Audit (SOSA) blueprint to evaluate the consistency and level of service standards across all Stamford hotels.
Collaborate with hotel management teams to identify and conduct training needs assessments to determine skills and performance gaps, training priorities, learning objectives and methodologies within the Stamford Hotels group.
Monitor and evaluate the effectiveness of L&D programs and initiatives through regular feedback, assessments, performance reviews and identify specific behavioral to effectively impact the Service Excellence, Guest relation experiences and aligning on our key business indicators.
Involves budget forecasting on training budgets and control expenses within the financial budget.
Develop Stamford Hotels Career Roadmaps, Competency Roadmaps and Training Roadmaps to provide Training and Development Blueprints for SHR employees. Develop On-the-Job (OJT) manuals for supervisors to train entry level employees (FT & Casual) during onboarding and probation process.
Design and deliver engaging Service Training modules, workshop/programs curriculum to roll out across Stamford Hotel group staff members, focusing on high-quality service delivery, hotel product knowledge, and operational consistency & efficiency.