Groups, Conference & Events Executive - Waldorf Astoria Dubai Palm Jumeirah

at  Hilton

Groups, Conference & Events Executive - Waldorf Astoria Dubai Palm Jumeirah
A Groups, Conference & Events Executive with Waldorf Astoria Hotels and Resorts will maximise revenue opportunities in the areas of group reservations, conferences and events by driving sales leads and increasing conversions.

WHAT WILL IT BE LIKE TO WORK FOR THIS HILTON WORLDWIDE BRAND?

In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria’s rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience.
If you understand the value personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts. Because it’s with Waldorf Astoria Hotels & Resorts where we promise our Guests a single rich, experience at every extraordinary place they visit.

As Groups, Conference & Events Executive, you will maximise revenue opportunities in the areas of conferences, events and group reservations by driving sales leads and increasing conversions. The Groups, Conference & Events Executive will interact frequently with Guests and customers with the intention of earning repeat and expanded business. Specifically, a Groups, Conference & Events Executive will perform the following tasks to the highest standards:

• Responsible for planning and managing all events
• Receive and convert incoming enquiries to achieve targets and maximize revenue
• Seek opportunities to increase sales and conversions within the Team
• Manage an events schedule to maximise yield
• Focus on a consistently executed up-selling approach
• Be aware of trends and propose ideas to build the range and quality of Catering & Events, consistently wowing our guests with creative and innovative ideas
• Build strong relationships with customers and to fully understand their needs
• Arrange and carry out Hotel show rounds
• Ensure the complete administration and execution of all planned events to full satisfaction of client
• Maintain exceptional levels of guest service
• Ensure compliance of brand standards
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Participate in hotel promotional activitie

A Groups, Conference & Events Executive serving Waldorf Astoria brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Strong knowledge of the hospitality industry in Dubai
• Previous experience in Conference & Events with experience in the sales sector of the luxury market
• Good organizational and administration skills
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Confident telephone manner
• High level of IT skills
• Excellent grooming standard