Groups Coordinator - Reservations

at  Fairmont

Company Description
Nestled at the base of Blackcomb Mountain, Fairmont Chateau Whistler resort defines mountain luxury in the heart of Whistler, British Columbia - Host Mountain Resort of the 2010 Winter Olympics. Located in the spectacular Coastal Mountain Range, Whistler is Canada’s premier, year-round outdoor adventure destination - just two hours north of downtown Vancouver. Offering ski-in, ski-out convenience and an on-site championship golf course, The Fairmont Chateau Whistler is Whistler’s largest conference resort hotel with 519 guestrooms and suites, exceptional dining in five unique outlets and full resort amenities including a slopeside Health Club.
Job Description

QUALIFICATIONS

• Previous Room Reservations, hotel operations or sales experience is an asset
• Must display strong analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
• Strong working knowledge of Opera Cloud Property Manager System (PMS)
• Working knowledge of Central Reservations System (CRS) is an asset

• Accurate and timely processing of all group rooming lists.
• Review all conference resumes & contracts in detail following a structured checklist prior to group arrival.
• Liaison with our Conference Services team to ensure accuracy of rooming lists and billing instructions.
• Review and investigate production changes and cancellation reports.
• Building of customized Group Block codes and cancellation policies.
• Communication with group conveners and attend pre-con meetings.