GT TECHNICAL ANALYST II

at  Archer Daniels Midland Company

POSITION SUMMARY:

ADM is seeking a GT Installations Support Analyst II to join our Global Technology (GT) team in Decatur, IL. This role is crucial in providing top-notch customer service, project management and technical support across a variety of GT network infrastructure projects, including cabling, server farm installations, equipment room design, and wireless LAN deployment. The ideal candidate will have a strong foundation in IT infrastructure cabling and project management, with the ability to maintain positive relationships with ADM users, business partners, and peer operation teams. This position requires a blend of technical expertise and customer service skills to ensure the efficient and uninterrupted running of GT network appliances, voice and data infrastructure, and associated computer equipment.

Key Responsibilities:

• Provide customer service and support for all ADM users, including troubleshooting and monitoring trouble ticket systems.
• Project Management: Oversee and manage infrastructure projects to ensure timelines and schedules are met.
• Coordinate cabling installations, server deployments, and equipment room enhancements.
• Work under general supervision to identify, document, investigate, research, and resolve hardware questions and problems in a timely manner.
• Work closely with cross-functional teams, including peers, stakeholders, and external partners.
• Ensure uninterrupted running of GT network appliances, voice, and data infrastructure.
• Support ADM’s BIG Rocks, 1ADM, GT Operating model, and MFG Industry 4.0/Project Aurora initiative.
• Create and maintain infrastructure projects to ensure timelines and schedules are met.
• Partner with technology leaders and teams across GT and MFG OT for operational support and project workflows.
• Monitor operations ticket flows and team communications for alignment with GT operating model.
• Be accountable for project implementation transition through proper documentation and knowledge transfer.
• Advanced knowledge in managing work orders, trouble tickets, and inventory applications.
• Work with 3rd party vendors on escalated issues and maintain positive relationships within various IT support groups.
• Assist in WAN/LAN cabling installation practices and configure IT equipment as needed.
• Provide regular updates, status reports, and transparent communication channels.

Job Requirements:

• Strong analytical, organizational, time management, facilitation, and process management skills.
• Proven IT infrastructure cabling experience and project management skills.
• Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical audiences.
• Willingness to travel as needed to achieve business objectives.
• Ability to work effectively both in a team environment and independently.
• Bachelor’s degree in an IT-related field or equivalent work experience.
• Proficiency in Microsoft Office, Windows 10, and familiarity with SCCM, Exchange, SharePoint, Windows Server (2008–2019), and Red Hat/Oracle Linux (5-8) preferred.
• Physical ability to lift 50lbs, climb ladders, and work in various environmental conditions.
• Availability for on-call duties 24/7/365 and occasional travel.
• Ability to translate technical concepts into user-friendly language for non-technical stakeholders.

Working Conditions:

• This position may require extended periods of sitting and keyboard operations.
• System outage windows may necessitate evening, weekend, and holiday work.
• Participation in an on-call rotation is required.
• The candidate must be located within a 45-minute commute of the Decatur, IL area.
• Occasional air travel may be required for business needs.

• Provide customer service and support for all ADM users, including troubleshooting and monitoring trouble ticket systems.
• Project Management: Oversee and manage infrastructure projects to ensure timelines and schedules are met.
• Coordinate cabling installations, server deployments, and equipment room enhancements.
• Work under general supervision to identify, document, investigate, research, and resolve hardware questions and problems in a timely manner.
• Work closely with cross-functional teams, including peers, stakeholders, and external partners.
• Ensure uninterrupted running of GT network appliances, voice, and data infrastructure.
• Support ADM’s BIG Rocks, 1ADM, GT Operating model, and MFG Industry 4.0/Project Aurora initiative.
• Create and maintain infrastructure projects to ensure timelines and schedules are met.
• Partner with technology leaders and teams across GT and MFG OT for operational support and project workflows.
• Monitor operations ticket flows and team communications for alignment with GT operating model.
• Be accountable for project implementation transition through proper documentation and knowledge transfer.
• Advanced knowledge in managing work orders, trouble tickets, and inventory applications.
• Work with 3rd party vendors on escalated issues and maintain positive relationships within various IT support groups.
• Assist in WAN/LAN cabling installation practices and configure IT equipment as needed.
• Provide regular updates, status reports, and transparent communication channels