GTM Operations Associate (3-6 Month Contract)

at  Neo4j

ABOUT NEO4J:

Neo4j is the leader in Graph Database & Analytics, helping organizations uncover hidden relationships and patterns across billions of data connections deeply, easily and quickly. Customers use Neo4j to gain a deeper understanding and reveal new ways of solving their most pressing problems. Over 75% of Fortune 100 companies use Neo4j, along with a vibrant community of 250,000+ developers, data scientists, and architects across the globe.
At Neo4j, we’re proud to be building the technology that powers breakthrough solutions for our customers, helping them cure diseases, fight fraud, crush pandemics, and accomplish their most ambitious missions—even if it’s getting humans to Mars. Learn more at neo4j.com and follow us @Neo4j.

QUALIFICATIONS

• 2+ years of experience in sales operations, revenue operations, or an equivalent role
• Proven success driving operational support and strong collaboration skills and high emotional EQ
• Able to operate autonomously in a fast-paced environment with the capacity to make informed decisions
• Proven track record of implementing and executing processes and procedures that can scale as business grows
• Energetic team player that can partner with other leaders on the team while diving in with front line individuals
• Excellent communication skills both up and downstream
• Ability to independently identify problems, propose solutions and execute

• GTM Field Request Triage: Manage incoming requests and address common field support needs such as reporting, tool support, etc.
• Preliminary Discovery: Conduct preliminary investigations and gather necessary information for moving requests forward. Assist in identifying internal areas for improvement and proposing solutions.
• Tool Support: Provide troubleshooting, tool audits, bug fixes & updates, and impact analysis for new features.
• Project & Program Support: Assist in various projects and programs, including SAO approvals, account changes, Asana tasks, and ad hoc project support.
• Familiarity with Salesforce, Sales support processes, request investigation, and general troubleshooting techniques.
• QA & Testing: Conduct quality assurance and testing activities for reporting, tools, and other relevant processes.
• Strong communication skills and ability to take proactive action to address issues.
• Detail-oriented with a collaborative mindset, able to work effectively with cross-functional teams.
• Provide efficient and effective support to ensure smooth operations for our sales teams.