Guest Activities And Concierge Supervisor

at  Pomeroy Lodging

THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.

Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699
Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!

EMPLOYMENT EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

The successful candidate will have 1+ years’ experience in a similar role within a resort.
Must be able to work well independently and with the Guest Activity Manager.
Passionate about creating “Above and Beyond” experiences for our guests.
Engaging, welcoming and empowering.
Personable, friendly, and highly energetic with exceptional communication skills who is enthusiastic about providing extraordinary customer service.
Someone who thrives under pressure and is able to perform multiple functions.
Are health and safety conscious, and have a sound attention to detail, especially with cleanliness.
They will be dedicated to maintaining a safe work environment, and be a passionate, warm and friendly individual.

THE ROLE:

As the Concierge / Guest Activities Supervisor, you will be an important member of the Front Office management team, creating an atmosphere of exceeding guest expectations daily. You will supervise, train and manage the Concierge, Guest Activities and Pool Attendants team. You will assist the Guest Activity Manager in the planning and communication of activities for all ages, ensuring the implementation of policies and practices are followed, as well as carrying out important operational duties. Must be organized and detail-oriented, assisting the GAM in administrative work.

JOB DUTIES:

Facilitate and plan a range of programs and activities for our guests including Campfires, Movie Nights, and Holiday Celebrations and ensuring all materials needed to operate these activities are in supply.
Assist in the training and recruitment of “Function Help” as required to fully execute programmed activities.
You must be comfortable speaking to guests and assisting with solving problems with creative solutions.
Champion of the Kananaskis Children’s Creative Centre by ensuring all equipment is safe and fully functional.
Supervise team members during children programs maintain safety and health standard requirement at all the time.
Coordinate with other departments and managers when manager is not on duty.
Report to manager about quality of activities and staff performance.
Be responsible for department quality of service and operations.
Answer general questions from hotel guests regarding Family activities programs.
Ensuring the cleanliness and safety of the waterpark, fitness center and games room.