Guest Experience Agent, Columbia Icefield

at  Pursuit Collection

What will be your daily pursuit?:
The Guest Experience Department principally assists all guests by providing information on Columbia Icefield and Pursuit, services and amenities; by promoting and selling all of our related products and services, and ensuring a seamless experience for guests throughout their experience. Guest Experience Agents come across thousands of guests a day from all over the world, so being upbeat and professional while up to date on all Pursuit products, discounts and promotions is key. Attention to detail and effective communication skills are a must, but a passion for making a difference for each guest is the most important aspect of this position. This position includes indoor and outdoor components, meaning that your working week may vary.

THIS FUN, SUMMER JOB RUNS FROM APRIL 24 TO SEPTEMBER 30, 2024 OR OCTOBER 14, 2024!

Compensation:
The salary for this role will start at $17.50 per hour.

What perks can you expect?:

• $17.50 per day housing and meals (based on double occupancy)
• You may be eligible for a end of season retention bonus for every regular hour worked!
• Work in a dynamic, culturally diverse team from around the globe
• Work experience in an iconic, unforgettable, and inspiring location
• Free access to Pursuit attractions for staff and family, send a friend at half the price!
• Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
• The chance to work in an inclusive culture and make life-long friends
• Access to subsidized mental health and wellness resources
• Opportunities for career growth or future work at other Pursuit locations
• Access to one of the world’s most beautiful and iconic National Parks

What will you do in this job?:

• Directing guests through parking and arrival areas while giving a warm welcome prior to entering the Glacier Discovery Centre (GDC)
• Educating guests on Pursuit Attractions and guiding them through the purchasing process
• Providing guests information on the local area
• Assisting with tour group check-in, and coordinating with Dispatch regarding any changes
• Ticket validation as guests begin the Columbia Icefield Adventure and Skywalk tours
• Loading & coordinating guests and tour groups on/off Coaches and/or Ice Explorers
• Operating the point-of-sale system with accuracy and efficiency, including responsible handling of cash, credit cards, and cash out forms
• Communicating with co-workers and management, forwarding observations and comments in a timely fashion
• Uphold the high standard of environmental stewardship expected for all employees
• Other duties as assigned

What skills and experience do you need for this job?:

• Organization and time management skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position!
• Must get excited at the idea of living and working in a remote (yet very social) environment
• Previous guest service and cash handling experience an asset
• Guest service-oriented mindset and a passion for delivering memorable experiences
• Ability to think on the fly and outside the box with a positive attitude
• Second language is an asset
• Mature, energetic, dependable and self-motivated
• Enjoy working with a team in a busy, fast-paced environment
• Good conflict resolution and problem-solving skills an asset
• Must enjoy working outdoors, even in challenging mountain weather conditions
• Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment.
• Be prepared for all season weather (Snow, Rain, Wind, Hail)
• Must meet the Organization grooming and appearance standards
• To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
• Standard First-Aid or higher an asset

What will your work environment be like?:

• Beautiful. You’ll work in an iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
• Independent. You’ll spend your days in and around our amazing properties.
• Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog.
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.
To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.
Closing:

• Directing guests through parking and arrival areas while giving a warm welcome prior to entering the Glacier Discovery Centre (GDC)
• Educating guests on Pursuit Attractions and guiding them through the purchasing process
• Providing guests information on the local area
• Assisting with tour group check-in, and coordinating with Dispatch regarding any changes
• Ticket validation as guests begin the Columbia Icefield Adventure and Skywalk tours
• Loading & coordinating guests and tour groups on/off Coaches and/or Ice Explorers
• Operating the point-of-sale system with accuracy and efficiency, including responsible handling of cash, credit cards, and cash out forms
• Communicating with co-workers and management, forwarding observations and comments in a timely fashion
• Uphold the high standard of environmental stewardship expected for all employees
• Other duties as assigne