Guest Experience Agent

at  Melia Hotels International

“THE WORLD IS YOURS WITH MELIÁ”

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

• Actively demonstrate excellence in customer service, whilst maintaining high levels of respect and a professional image at all times, with a particular focus to details and clients’ needs.
• Ensure the customer experience, personalise their stay, anticipate their needs and exceed their expectations.
• Prepares and checks for VIP’s arrival, greets and escorts guests to rooms. Assists in VIP’s arrival and departure.
• Assists reception, Luggage Porters, business center and outlets during busy periods.
• Answers guests inquires, handles complaints and attend to the needs of the guests with precision, speed and in a professional manner, and to the Hotel’s set down procedure.
• To be fully conversant & capable of acting in an appropriate manner during emergency situations in accordance with the hotel emergency procedures.
• Undertake duties as directed by the Guest Experience Manager to deliver customer service with excellence.