Guest Experience Associate

at  WHITE BEEHOON RESTAURANT PTE LTD

Job Description:

• To ensure that all guests are welcomed with warmth.
• To engage the guests when they are in queue to recommend our signature dishes and provide required assistance.
• If there are big group of guests, let the guests know of our seating policy when they are in the queue.
• To engage interested mall patrons in our promotions and to try to lead them into the restaurant.
• To build up the outlet regular customer base by obtaining their contact info when they dine in and share with/call them when our company launches new promotions/menus/launches etc.
• To custom-made set menus for guests according to the guests’ requirements.
• Engage with leaving guests to check on their dining experience and if there is anything that needs attention on.
• Maintain the restaurant entrance area cleanliness, including all equipment within.
• To check outlet phone regularly & answer guests enquiries.
• To check reservation status, call customer to confirm reservation.
• Always use walkie talkie to communicate with floor staffs about table arrangements & table availability.
• To constant review & to develop best work practices.
• Assist in other job duties as assigned.

Requirements:

• Diploma Holder and above.
• Minimum 3 years relevant prior experience.
• Understand restaurant work flow.
• Have good chinese food product knowledge.
• A good leader & team player.
• Insist on hygiene standard / safety in the restaurant.
• Supreme organizing skill.
• Character Traits / Values: Welcoming, Humble, Integrity, Teamwork, Empathy.

Please refer the Job description for details