Guest Experience Co-ordinator/Star Assistant
at Rola Recruitment
Somerset West, Western Cape, South Africa -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 29 Jun, 2024 | Not Specified | 30 Mar, 2024 | 2 year(s) or above | Interpersonal Skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
JOB ADVERT SUMMARY
We are seeking a passionate and customer-focused individual to join our team as a Guest Experience Co-ordinator / Luxury Star Assistant. In this role, you will be responsible for ensuring that every guest who interacts with our company receives exceptional service and enjoys a memorable experience. You will play a vital role in creating a positive and welcoming environment across the dealership and enthusiastically treating all customers as special guests.
MINIMUM REQUIREMENTS
- Hospitality/Consumer Studies qualification advantageous
- Min 2 years previous experience in a customer service or hospitality role preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Detail-oriented with a focus on delivering high-quality service.
Responsibilities:
- Greet guests warmly and provide assistance as needed.
- Handle enquiries and provide accurate information about our products, services, and facilities.
- Respond promptly to guest complaints or concerns, resolving issues to their satisfaction.
- Coordinate with other departments to ensure seamless guest experiences.
- Maintain cleanliness and organisation in guest areas.
- Collect and analyse guest feedback to identify areas for improvement and implement strategies to enhance the guest experience.
- Collaborate with marketing and sales teams to promote special events, offers, and promotions
- Provide assistance to sales team with administrative tasks as required
REQUIREMENT SUMMARY
Min:2.0Max:7.0 year(s)
Hospitality
Hotels / Restaurants
Hospitality
Graduate
Proficient
1
Somerset West, Western Cape, South Africa