Guest Experience Executive

at  Fairmont Carton House

A five-star career awaits at Carton House.
We invite you to begin your next career chapter at Carton House - a storied and dynamic five-star resort destination and the first and only member of the Fairmont Hotel collection in Ireland.
Nurturing a working environment built on fairness, inclusivity, and growth for all team members, we deliver the highest standard of service, turning moments into memories for all of our guests.
We are currently recruiting a Guest Experience Executive to join the Front Office team at Carton House.

• Complies with statutory and legal requirements for fire, hygiene, health and safety, licensing, GDPR, and employment legislation.
• Adheres to the crisis management and business continuity plans for the department.
• Follows all departmental policies, procedures and standard.
• Clearly demonstrates to guests and colleagues a commitment to service excellence through the effective delivery of Fairmont Hotels & Resorts Brand Standards at all times.
• Promotes the Brand`s service culture and ensures that guests receive services that enables the Brand promise.
• Actively creates Sparkle moments that are based on personalization and creativity.
• Carries out the day-to-day tasks outlined in the shift task list to a high level.
• Ensure all telephone calls are answered courteously and efficiently, within the Brand standards at all times.
• Takes responsibility for guest experiences that have negatively been impacted and turns them into memorable moments.
• Effectively & responsibly handles quests’ requests and reservations by adopting a “onestop” approach.
• Ensure an attitude of anticipative and caring service is displayed at all times during your shift.
• They are trained across all roles within the department and works flexibly to ensure guest satisfaction and maximize self-development.
• Autonomously conducts all tasks that are outlined in the department’s training plan related to the role to a very high level.