Guest Experience Manager - FIVE LUXE
at Five Hotels and Resorts
Dubai, دبي, United Arab Emirates -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 20 Sep, 2024 | Not Specified | 20 Jun, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Responsibilities:
- Greets and escorts VIPs on Arrival and Departure, ensuring arrangements are flawlessly Planned and Coordinated.
- Oversees Lobby Operations and assists Duty Managers when required.
- Keeps the Front Office Manager informed of critical issues, contributing to Operational Excellence.
- Liaises closely with other Departmental Leaders to provide support where required.
- Stays aware of Credit Policies and Procedures, liaising closely with the Finance Department to implement credit procedures.
- Ensures Credit/Payment is completed for all Guests checking in, maintaining regulated and meticulous Financial Control.
- Prepares a Work Schedule for the Guest Experience Team.
- Coaches, Counsels, and Disciplines other ‘FIVERs,’ providing constructive feedback and conducting regular Performance Appraisals.
- Conducts interviews for all Open Lobby Positions.
- Enforces all Safety Rules, Emergency Procedures, and Fire Prevention Regulations, taking corrective action when required.
- Assumes the role of Controller in Emergency Situations until relieved by senior management, maintaining a vigilant and Industry-Leading Approach to Safety.
- Immediately actions all special Guest Requirements and Requests, upholding FIVE’s famed ‘FIVE-Star’ Service.
- Acts as a continual source of Information, Help, and Assistance to all Guests.
- Supervises Suite Allocations and handles Group Arrivals and Departures.
- Oversees and addresses outstanding Front Office duty issues, ensuring a seamless operation.
- Monitors and promptly responds to all CSI feedback relevant to the Front Office.
- Attends daily Rooms Division Briefings and daily Leadership Team Briefings in the absence of the Front Office Manager.
- Acts as Duty Manager when scheduled, providing leadership during shifts.
- Is proficient and knowledgeable with FIVE’s PMS and Micros.
- Has a Full and Comprehensive Knowledge of FIVE, including all departments, services, and outlets.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Hospitality
Hotels / Restaurants
Hospitality
Graduate
Proficient
1
Dubai, United Arab Emirates
