Guest Experience Manager

at  The iNUA Collection

GUEST EXPERIENCE MANAGER - MAKE EVERY STAY UNFORGETTABLE!

Are you passionate about hospitality and driven to create exceptional guest experiences? Do you thrive on building relationships, exceeding expectations, and turning every interaction into a positive memory? If so, we invite you to join our team as Guest Experience Manager at our hotel, part of The iNUA Collection.

QUALIFICATIONS:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred).
• Minimum of 3-5 years of experience in a guest-facing role, preferably in the hospitality industry.
• Proven track record of exceeding guest expectations and resolving complaints effectively.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a team.
• Passion for hospitality and a commitment to providing exceptional service.

ABOUT THE ROLE:

As our Guest Experience Manager, you will be the champion of our guests, ensuring their stay is seamless, enjoyable, and exceeds their expectations. You will lead a dedicated team in fostering a culture of exceptional service and continuous improvement. You will be a strategic thinker, analysing guest feedback, identifying trends, and implementing initiatives to elevate the guest experience.
Please note, this is for a fix-term contract for our summer season. There will be opportunities to progress past this period, within the Radisson Blu Limerick or The iNUA Hotel Collection.

RESPONSIBILITIES:

• Oversee all aspects of the guest experience, from pre-arrival to departure.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Lead and coach a team of guest service professionals, fostering a culture of excellence.
• Resolve guest concerns and complaints promptly and professionally.
• Proactively identify and address potential issues before they escalate.
• Analyse guest feedback and translate insights into actionable improvements.
• Collaborate with cross-functional teams to ensure a seamless guest journey.
• Maintain accurate records and reports related to guest experience metrics.
• Stay up-to-date on industry trends and best practices in hospitality.