Guest Experience - Officer

at  Ingenia Communities

You might not have heard about Ingenia before, and we tend to fly under the radar. Once you take a look into our dynamic, incredibly fast growing (ASX 200) business with a culture of creating community you’ll be surprised by all the opportunities you’ll find.
We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.
Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.

ABOUT THE ROLE

We are seeking friendly and professional Guest Experience Officers to support our front of house team at our White Albatross Holiday Park in Nambucca Heads. You will provide an exceptional customer experience to our guests and support the reception area. This role is approximately 15-20 hours per week with more hours during peak periods. Weekend availability is essential.

RESPONSIBILITIES

• Welcome every guest to Ingenia Holidays, explaining the park / resort, surrounding area, guest amenities and park activities
• Actively sell and promote Ingenia Holidays as the ideal holiday destination by sharing the unique story of your park
• Direct guest check in and check out and attend to general receptionist duties following correct procedures
• Ensure high level of customer service is maintained at all times
• Contact housekeeping or maintenance staff when residents/guests report problems