Guest Experience Specialist (Spanish and Portuguese)

at  GuestReady

ABOUT US

GuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we’re growing fast. Launched in 2016, with over 3.3 million guest nights sold, generating over $170 million in Gross Booking Value and managing a portfolio worth over $1 billion, GuestReady is a company on the rise.
At GuestReady, our purpose is to revolutionise the short-term rental industry through innovative technology and a commitment to hospitality. We empower landlords to turn their investments into profitable sources of income by streamlining the rental process from start to finish. From creating listings across multiple platforms to managing guest communications, housekeeping, key exchange, and price optimisation, our team of experts handle every aspect of the rental experience, freeing landlords from the hassle and stress of property management. Our mission is to bring the tradition of hospitality to the short-term rental market and provide peace of mind for our valued clients.

REQUIREMENTS:

• Excellent communication skills and ability to multitask.
• Fluent Spanish, Portuguese and English language skills.
• Prior experience in customer service, hospitality, or related fields.
• Strong problem-solving skills and ability to think on your feet.
• Comfortable with technology.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Ability to work in a fast-paced environment and maintain a positive attitude.
  If you are passionate about providing exceptional customer service and have a desire to work in a dynamic and challenging environment, we encourage you to apply for this exciting opportunity.
  We encourage you to apply even if you are missing a skill or two! Don’t undervalue yourself and miss out on an incredible opportunity even though you are a 70% fit- a lot of things can be learned through experience, and skills can be transferable. Let’s work together to fill the gaps!

ABOUT THE ROLE:

We are looking for a Spanish and Portuguese-speaking Guest Support Representative to join our hospitality team in Portugal. The ideal candidate should have excellent communication skills and a passion for providing top-notch customer service. In this role, you will be responsible for ensuring that our guests have a seamless and enjoyable experience from pre-booking to post-stay.

RESPONSIBILITIES:

• Providing professional and friendly support to guests via chat, phone, and email, ensuring that their inquiries are answered promptly and accurately.
• Serving as the first point of contact for guests experiencing check-in, cleaning, maintenance, and check-out issues, taking ownership of their concerns and striving to provide quick and effective solutions.
• Performing basic troubleshooting for common requests, such as resetting Wi-Fi routers or addressing other technical issues.
• Maintaining a high level of quality and professionalism in all customer interactions, ensuring that guests feel heard and valued.
• Ensuring that guests are satisfied with their experience, taking proactive steps to address any concerns or issues that arise.
• Maintaining a deep understanding of GuestReady’s processes and tools, staying up to date on changes and updates to our systems.
• Keeping detailed records of all guest interactions in our internal system, ensuring that all information is accurately documented and easily accessible to other team members.
• Being proactive in finding creative solutions to guest requests, using your knowledge of our services and resources to provide exceptional service and exceed guest expectations.