Guest Experience Supervisor, Banff Gondola

at  Pursuit Collection

What will be your daily pursuit?:
Be an Ultimate Host and help create memorable experiences for our guests!
Compensation:
The starting wage for this position is $20.00.

What perks can you expect?:

• Work in a dynamic, culturally diverse team from around the globe
• Work experience in an iconic, unforgettable, and inspiring location
• Free access to Pursuit attractions for staff and family, send a friend at half the price!
• Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
• The chance to work in an inclusive culture and make life-long friends
• Access to subsidized mental health and wellness resources
• Opportunities for career growth or future work at other Pursuit locations
• Access to one of the world’s most beautiful and iconic National Parks

What will you do in this job?:

• Make the Banff Gondola experience as inspiring, fun, informative and genuine and as possible for allGuest Experience employees and guests
• Support, coach and ensure that each member of the guest experience team (Ticket Agents and MemoryMakers), provides upbeat and professional guest service that goes above and beyond our guests’expectations
• Train new staff members and provide ongoing feedback
• Coordinate management of the Front Office to ensure a smooth operation, problem solve on the spotwhen required, report technical issues in a timely manner
• Serve as the escalation point for customer service issues, handle customer concerns and react quicklyand professionally
• Help create a positive and encouraging team environment and motivate team to achieve sales goals
• Act as the supervisor on duty - take charge of all guest services and cash handling security for the BanffGondola
• Ensure all areas of the Front Office operations meet expectations from cleanliness standards, employeeappearance, customer service, safety and environmental standards
• Assist with meeting the financial expectations of the department by ensuring labor costs are kept withinplan
• Execute all work in a safe, professional manner in compliance with H&S and our Always Honest Policy
• Perform the duties of a Ticket Agent and Explore Rockies Expert as required
• Actively participate in committees

What skills and experience do you need for this job?:

• Proven leadership skills and a passion for coaching and developing employee skills
• Strong customer focus providing friendly, professional and efficient service
• Effective problem solving and critical thinking skills
• Demonstrate high levels of positive energy and a willingness to take on new challenges
• Ability to thrive and lead in a fast-paced environment
• Attention to detail and good communication and listening skills with local and international guests andstaff
• Second language skills highly advantageous
• Solid knowledge of the products and services available in Banff and its surroundings
• Accuracy and efficiency in handling large amounts of cash ($CAD and $US) and debit/credittransactions under fast-paced and busy conditions
• Passion for employee and guest safety
• Excellent organizational and multi-tasking skills
• Proficient in MS Office (Word, PowerPoint and Excel required)
• First Aid Training an asset
• Physical demands including constant use of hands, repetitive actions and speaking, sitting/standing forlong periods of time, frequent bending/twisting, working outdoors, and may lift, push, and pull up to50 lbs.

What will your work environment be like?:

• Beautiful. You’ll work in an iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
• Independent. You’ll spend your days in and around our amazing properties.
• Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog.
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.
To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.
Closing:

• Make the Banff Gondola experience as inspiring, fun, informative and genuine and as possible for allGuest Experience employees and guests
• Support, coach and ensure that each member of the guest experience team (Ticket Agents and MemoryMakers), provides upbeat and professional guest service that goes above and beyond our guests’expectations
• Train new staff members and provide ongoing feedback
• Coordinate management of the Front Office to ensure a smooth operation, problem solve on the spotwhen required, report technical issues in a timely manner
• Serve as the escalation point for customer service issues, handle customer concerns and react quicklyand professionally
• Help create a positive and encouraging team environment and motivate team to achieve sales goals
• Act as the supervisor on duty - take charge of all guest services and cash handling security for the BanffGondola
• Ensure all areas of the Front Office operations meet expectations from cleanliness standards, employeeappearance, customer service, safety and environmental standards
• Assist with meeting the financial expectations of the department by ensuring labor costs are kept withinplan
• Execute all work in a safe, professional manner in compliance with H&S and our Always Honest Policy
• Perform the duties of a Ticket Agent and Explore Rockies Expert as required
• Actively participate in committee