Guest Experience Supervisor, Golden Skybridge

at  Pursuit Collection

What will be your daily pursuit?:
Make the Golden Skybridge experience as inspiring, fun, informative and genuine as possible for all Guest Experience employees and guests
This seasonal job is posted as part of our recruitment for summer 2024, with start dates in April/May until September/October.
Compensation:
The starting salary for this position is $21 per hour.

What perks can you expect?:

• Work in a dynamic, culturally diverse team from around the globe
• Work experience in an iconic, unforgettable, and inspiring location
• Free access to Pursuit attractions for staff and family, send a friend at half the price!
• Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
• The chance to work in an inclusive culture and make life-long friends
• Access to subsidized mental health and wellness resources
• Opportunities for career growth or future work at other Pursuit locations
• Access to one of the world’s most beautiful and iconic National Parks

What will you do in this job?:

• Support, coach and ensure that each member of the guest experience team, provides upbeat and professional guest service that goes above and beyond our guests’ expectations
• Train new staff members and provide ongoing feedback
• Coordinate management of the department to ensure a smooth operation, problem solve on the spot when required, report technical issues in a timely manner
• Serve as the escalation point for customer service issues, handle customer concerns and react quickly and professionally
• Help create a positive and encouraging team environment and motivate team to achieve sales goals
• Act as the supervisor on duty - take charge of all guest services and cash handling security for the Golden Skybridge
• Ensure all areas of the Front Office operations meet expectations from cleanliness standards, employee appearance, customer service, safety and environmental standards
• Assist with meeting the financial expectations of the department by ensuring labor costs are kept within plan
• Execute all work in a safe, professional manner in compliance with H&S and our Always Honest Policy
• Perform the duties of a Ticket Agent and Explore Rockies Expert as required
• Actively participate in committees

What skills and experience do you need for this job?:

• Proven leadership skills and a passion for coaching and developing employee skills
• Strong customer focus providing friendly, professional and efficient service
• Effective problem solving and critical thinking skills
• Demonstrate high levels of positive energy and a willingness to take on new challenges
• Ability to thrive and lead in a fast-paced environment
• Attention to detail and good communication and listening skills with local and international guests and staff
• Second language skills highly advantageous
• Solid knowledge of the products and services available in Golden and its surroundings
• Accuracy and efficiency in handling large amounts of cash ($CAD and $US) and debit/credit transactions under fast-paced and busy conditions
• Passion for employee and guest safety
• Excellent organizational and multi-tasking skills
• Proficient in MS Office (Word, PowerPoint and Excel required)
• First Aid Training an asset
• Physical demands including constant use of hands, repetitive actions and speaking, sitting/standing for long periods of time, frequent bending/twisting, working outdoors, and may lift, push, and pull up to 50 lbs.

What will your work environment be like?:

• Beautiful. You’ll work in an iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
• Independent. You’ll spend your days in and around our amazing properties.
• Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog.
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.
To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.
Closing:

• Support, coach and ensure that each member of the guest experience team, provides upbeat and professional guest service that goes above and beyond our guests’ expectations
• Train new staff members and provide ongoing feedback
• Coordinate management of the department to ensure a smooth operation, problem solve on the spot when required, report technical issues in a timely manner
• Serve as the escalation point for customer service issues, handle customer concerns and react quickly and professionally
• Help create a positive and encouraging team environment and motivate team to achieve sales goals
• Act as the supervisor on duty - take charge of all guest services and cash handling security for the Golden Skybridge
• Ensure all areas of the Front Office operations meet expectations from cleanliness standards, employee appearance, customer service, safety and environmental standards
• Assist with meeting the financial expectations of the department by ensuring labor costs are kept within plan
• Execute all work in a safe, professional manner in compliance with H&S and our Always Honest Policy
• Perform the duties of a Ticket Agent and Explore Rockies Expert as required
• Actively participate in committee