Guest Recognition - Coordinator

at  Marriott International Inc

Job Number 24057626
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Millenia Singapore, Marina Bay, Singapore, Singapore, Singapore VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

Essential Job Functions

• Create the standard VIP Services Daily Report; research database for next day arrivals, check preferences, incidents, comments and stays for each repeat guest.
• Continually maintain guest files in PMS/GXP; record guest preferences, guest incidents, guest feedback via GuestVoice, amenities, and special needs information appropriately in the system(s), delete stay-specific and unusable data, merge duplicate records, etc.
• Assist in preparation of welcome back notes/amenities for all Repeat Guests & VIP Guests.
• Assist in the coordination of compliance with (repeat) guests’ needs, requests, and personal preferences. Ensure proper recognition and preference delivery for all repeat guests.
• To ensure have pre-arrival contact for all guest 3-4 days prior to arrival.
• Use discretion when inputting guest incidents, comments, etc. - no negative comments.
• Energize the Guest Recognition process in daily contact with other departments.
• Provide back up for Guest Recognition Manager Duties, i.e., attendance at departmental line-ups, etc.
• Assist in the implementation of Guest Recognition awareness programs.
• Communicate system any mistakes, reworks, breakdowns, incidents and variances to Guest Recognition Supervisor and/or Guest Recognition Manager.
• To sell/maximize the revenue of the hotel by selling/up selling products to special occasions guests.
• Follow all company policies and procedures.
• Respond to all emails and guest inquiries related to Guest Recognition
• Respond promptly to guest incident related to Guest Recognition

Please refer the Job description for details