Guest Relations Executive
at Five Hotels and Resorts
Dubai, دبي, United Arab Emirates -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 22 Sep, 2024 | Not Specified | 22 Jun, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Responsibilities:
- Welcomes and bids farewell to guests Warmly and Courteously, ensuring a memorable Arrival and Departure Experience.
- Maintains a ‘FIVE-Styled’ Presence in the hotel lobby, actively engaging with New and Current Guests.
- Handles Guest Complaints promptly and Follows Up diligently, ensuring Efficient Resolution in case of any concerns or issues.
- Solicits feedback from guests to continuously improve services and facilities.
- Ensures Personal Recognition for Guests whenever possible, offering customised and tailor-made Service and Attention.
- Escorts VIP Guests to their allocated rooms, providing Detailed Information on facilities, events, and special offers.
- Inspects VIP room Status and Amenities, ensuring a ‘FIVE-Star’ Setup prior to the Guests’ arrival.
- Collaborates with the Front Office Team to ensure a Seamless and ‘FIVE-Styled’ Service for Guests.
- Reviews and prepares Arrival Reports for the GC, VIPs, and Guests with Special Status, Highlighting Pertinent Information for management and related functions.
- Fosters Clear Communication and Next-level Collaboration between the Concierge, Front Office, and Reservations.
- Coordinates the preparation and distribution of Guest Amenities, Welcome Letters, and Fruit Setups for VIPs, GC, and long-stay guests.
- Reports Daily Activities in the logbook and actively participates in daily Operations Briefings to ensure well-coordinated service.
- Adheres to FIVE’s Health, Safety, and Hygiene Regulations at all times.
- Builds and demonstrates familiarity with the Group’s Emergency Procedures.
- Conducts daily Courtesy Calls and meticulously executes Performance Monitor tasks, maintaining Boundary-Breaking standards of service.
- Regularly updates Guest History with accurate and relevant information to offer a Curated and Personalised guest experience.
- Actively promotes Inter-Hotel Sales, In-House Facilities, and awareness of Events, Food and Beverage outlets, and Special Promotions.
- Performs additional duties as assigned by the Service Manager.
- Provides a proper Handover at the end of each shift, ensuring a Smooth Transition for the next shift.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Hospitality
Hotels / Restaurants
Hospitality
Graduate
Proficient
1
Dubai, United Arab Emirates
