Start Date
Immediate
Expiry Date
05 Jan, 27
Salary
35000.0
Posted On
07 Oct, 26
Experience
2 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Industry
Hotels & Accommodation
Posted on 17 Sep
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Experience
1 - 2 Years
Job Location
Education
Bachelor of Hotel Management (Hotel Management)
Nationality
Any Nationality
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Your Journey Starts Here. This Isn't Just A Role - It's A Position Within A Global Lifestyle Powerhouse. At The Group, you'll operate at the crossroads of culture, entertainment, and commercial ambition - contributing to an ecosystem that spans hospitality, entertainment, real estate, and beyond. The Opportunity A Platform for Those Who Deliver. Whether you're in a frontline role, a specialist function, or a leadership position, every role presents an opportunity to make a meaningful impact. Compensation A fixed monthly salary of AED 2,000 offered as part of this exciting career opportunity.
Roles and Responsibilities
You Take Ownership. You Deliver With Precision. You approach your responsibilities with discipline, a clear understanding of what the business requires, and a consistent attention to quality - working collaboratively and focused, at all times, on delivering meaningful output. A proven track record of 1-2 years in a Luxury Hotel environment in a similar role is an Advantage. An elevated and energetic Conversationalist, engaging Guests with lively discussions. A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience. A hands-on attitude, fuelled by a u2018Can-Do!u2019 Spirit. The ability to focus on Guestsu2019 Needs, with a calm and courteous attitude that reflects the u2018Vibe at FIVE.u2019 Finds Creative Solutions and takes Ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE. Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow u2018FIVERs.u2019 Becomes an integral part of the FIVE Tribe, constantly pushing boundaries and setting new standards as a dedicated FIVER. Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus). Welcomes and bids farewell to guests Warmly and Courteously, ensuring a memorable Arrival and Departure Experience. Maintains a u2018FIVE-Styledu2019 Presence in the hotel lobby, actively engaging with New and Current Guests. Handles Guest Complaints promptly and Follows Up diligently, ensuring Efficient Resolution in case of any concerns or issues. Solicits feedback from guests to continuously improve services and facilities. Ensures Personal Recognition for G uests whenever possible, offering customised and tailor-made Service and Attention. Escorts VIP G uests to their allocated rooms, providing Detailed Information on facilities, events, and special offers. Inspects VIP room Status and Amenities, ensuring a u2018FIVE-Staru2019 Setup prior to the G uests' arrival. Collaborates with the Front Office T eam to ensure a Seamless and u2018FIVE-Styledu2019 Service for G uests. Reviews and prepares Arrival Reports for the GC, VIPs, and Guests with Special Status, Highlighting Pertinent Information for management and related functions. Fosters C lear C ommunication and Next-level C ollaboration between the Concierge, Front Office, and Reservations. Coordinates the preparation and distribution of Guest Amenities, Welcome Letters, and Fruit Setups for VIPs, GC, and long-stay guests. Reports D aily A ctivities in the logbook and actively participates in daily Operations Briefings to ensure well-coordinated service. Adheres to FIVEu2019s Health, Safety, and Hygiene Regulations at all times. Builds and demonstrates familiarity with the Group's Emergency Procedures. Conducts daily Courtesy Calls and meticulously executes Performance Monitor tasks, maintaining Boundary-Breaking standards of service. Regularly updates Guest History with accurate and relevant information to offer a Curated and Personalised guest experience. Actively promotes Inter-Hotel Sales, In-House Facilities, and awareness of Events, Food and Beverage outlets, and Special Promotions. Performs additional duties as assigned by the Service Manager. Provides a proper Handover at the end of each shift, ensuring a Smooth Transition for the next shift.
What Success Looks Like Be Part of an Organisation That Recognises Delivery and Rewards Growth. You'll be part of a global, fast-growing business operating across some of the most distinctive destinations in the industry, working alongside a diverse, multicultural team united by shared standards, at a pace that supports real development and where consistent delivery is recognised across every function, brand, and territory. You Connect You recognise how your work affects the wider team, the guest, and the business, and you act accordingly. You Represent the Brand In every interaction, whether with a guest, a colleague, or a partner, you conduct yourself as a representative of the brand. You Own It You assume full responsibility for what falls within your remit, and you see it through to completion with minimal oversight. You Deliver Your work is accurate, timely, and consistently meets the standard expected, while understanding how it connects to the wider business, team output and commercial results. You Grow You receive feedback constructively, develop your capabilities with intent, and approach every challenge as an opportunity to improve. Ready to Join the Tribe? If You Want to Play at the Highest Level, Weu2019d Like to Hear from You. If you're inspired by high-performance environments, energised by possibility, and driven to deliver work that truly stands out - write to us with your CV and a brief introduction to the contact below.
Desired Candidate Profile
A proven track record of 1-2 years in a Luxury Hotel environment in a similar role is an Advantage. An elevated and energetic Conversationalist, engaging Guests with lively discussions. A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience. A hands-on attitude, fuelled by a u2018Can-Do!u2019 Spirit. The ability to focus on Guestsu2019 Needs, with a calm and courteous attitude that reflects the u2018Vibe at FIVE.u2019 Finds Creative Solutions and takes Ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE. Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow u2018FIVERs.u2019 Becomes an integral part of the FIVE Tribe, constantly pushing boundaries and setting new standards as a dedicated FIVER. Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).
Company Industry
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