Guest Relations Executive
at SkyCity Entertainment Group
Auckland City, Auckland, New Zealand -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 17 Jul, 2024 | Not Specified | 18 Apr, 2024 | N/A | Pleasure,Career Opportunities | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
WORK WITH SOME OF THE BEST HOTEL PROFESSIONALS WHO PRIDE THEMSELVES ON MAKING EVERY GUESTS’ STAY AN INCREDIBLE EXPERIENCE WHETHER THEY ARE STAYING FOR BUSINESS OR PLEASURE.
The Guest Relations Executive is responsible for the operation and customer delivery of the hotel guest services to achieve the 5+star experience.
Responsibilities:
WHAT WILL YOU BE DOING?
- Be the key person within the Hotel with key VIP guests
- Manage and escalate customer disputes or queries as required
- Pass on feedback from guests to our front office staff
- Recognise repeat guests and VIPs by meeting and greeting, gifts, cards
- Monitor customer feedback on Trip Advisor and Market Matrix
- Liaise with the Concierge and Front Office teams to ensure the best guest experience
WHAT DO YOU NEED TO BE SUCCESSFUL IN THIS ROLE?
- Experience in Hotel operations (preferable)
- Positive and professional personality
- Strong written and verbal communication
- Proven customer service experience in a fast paced environment ideally in Hotels/Tourism sector
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Hospitality
Hotels / Restaurants
Hospitality
Graduate
Proficient
1
Auckland City, Auckland, New Zealand
