Guest Relations Manager

at  Marriott International Inc

Additional Information Community Manager
Job Number 24077921
Job Category Rooms & Guest Services Operations
Location Sheraton Heathrow Hotel, Heathrow Airport, West Drayton, England, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

SHERATON HEATHROW HOTEL

We are looking for a passionate Guest Relations Manager (Community Manager) to join our Front Office team at the Sheraton Heathrow Hotel.
Located just next to Heathrow Airport, The Sheraton Heathrow is an exceptional 4 star hotel, boasting 428 modern bedrooms, 21 refurbished meeting spaces, 2 vibrant bars and our renowned Cast Iron Bar & Grill. Our hotel’s location can easily link our guests to many popular destinations such as Windsor Castle, Twickenham Stadium and Central London.

JOB SUMMARY

The Community Manager is the principle orchestrator and welcoming face of the Sheraton public space which offers features and services for guests that are uniquely Sheraton – ultimately fostering guest productivity, connectivity, and a sense of community. This role activates key Sheraton public space proof points and programming including the Community Table, Studios, Booths and the Coffee Bar&More which enable guest productivity and connectivity and foster a sense of community, delivering on the Sheraton experience. The Community Manager works to facilitate peak performance and achievement of guest work goals while staying with us by ensuring guests are connected with tech support, can procure work space, have food & beverage needs met, and any other ad-hoc requests through seamless coordination with other departments and functions. This role also facilitates connectivity between guests and the local community by forming and managing partnerships with local businesses and organizing lobby events that promote the learning and growth of our guests. The Community Manager drives profitability in the transformed Sheraton public space and is empowered to use their discretion to elevate and deliver personalized guest service with a community mindset – critically important as a core value of the Sheraton brand.

EDUCATION AND EXPERIENCE

• High school diploma or GED; 5 years’ experience in the guest services, front desk, sales and marketing, or related professional area.

OR

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, Hospitality or related major; 3 years’ experience in the guest services, front desk, or related professional area.

Please refer the Job description for details