Guest Relations Manager

at  Marriott Manchester Victoria and Albert Hotel

ABOUT US:

As the #1 leader in hospitality worldwide, Marriott International has 8100+ hotel properties and 30 top hotel brands. We’re in 133 countries and territories, and we’re still growing. Unmatched opportunities await you! The next step in your career could lead to your greatest adventure.
Manchester Marriott Victoria & Albert Hotel, a striking Grade II listed iconic building in the vibrant Spinningfields District, offers 148 stylish hotel rooms and suites with modern amenities. The V&A is the home to Chop & Plant our casual drinking and dining destination, offering a blend of Chop House classics and plant-based dishes with a focus on local produce and sustainability. We have flexible event spaces, including outdoor terrace, small boardrooms and banqueting for up to 200 people.
Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Relations Manager takes the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Relations Manager makes transactions feel like part of the experience.
The Guest Relations Manager Job Summary;
Assists the Front Office Manager in administering front office functions and supervising staff daily. Works with the front office managers to carry out procedures ensuring an efficient check-in and check-out process.
Assist our guests efficiently, courteously, and professionally in all Front Office related functions. To always maintain Marriott’s high standards and hospitality.
Leading the Guest Experience function at the hotel; ensuring that all guests experience a safe & outstanding level of service throughout their stay
Collaborating with other functional leaders within the business to ensure smooth operation across departments, to enhance levels of guest service
Frequently reviewing guest feedback and seeking new, innovative ways to improve the guest experience
Respond to any questions from guests, and follow up with guests to ensure their requests have been met to their satisfaction.
Respond to guest requests for special arrangements or services by making arrangements or identifying appropriate providers.
Collaborate with the front office manager to develop and carry out ideas and procedures, and set goals to continuously improve department performance.