Guest Relations Specialist (F&B Industry)
at RECRUITPEDIA PTE LTD
Singapore, Southeast, Singapore -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 21 Jul, 2024 | USD 4000 Monthly | 28 Apr, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Responsibilities:
- Proactively address customer grievances and trends across online platforms.
- Collaborate internally to align customer experiences with company brand and mission.
- Manage and optimize CRM systems for seamless integration and accurate data capture.
- Track and measure reputation management campaign success using relevant metrics.
- Implement CRM campaigns for positive online reputation, including setup and analysis.
- Analyze customer feedback to identify actionable improvements for increased loyalty.
- Provide timely responses to customer inquiries via email, social media, and phone.
- Investigate and resolve complaints in alignment with brand values.
- Collaborate with internal teams to prevent recurrent issues.
- Oversee marketing materials production and distribution.
- Manage CEO’s schedule and prepare materials for meetings.
- Handle confidential information with professionalism.
- Undertake marketing administrative duties as needed.
- Prepare and present monthly customer service reports.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Marketing/Advertising/Sales
Marketing / Advertising / MR / PR
Sales
Graduate
Proficient
1
Singapore, Singapore
