Guest Reservations Coordinator (Hybrid)

at  Dwellworks Costa Rica LTD

OUR POSITION IN A NUTSHELL

As Guest Reservations Coordinator you will contribute to the management of corporate housing programs for corporate housing clients and may be in direct contact with guests/clients. The Guest Reservations Coordinator is expected to specialize in one specialty (Reservations or Post-booking/Guest services) and be trained when required to provide short-term cover for the other specialty. The focuses for both specialties are on customer experience, lead conversion, SLA compliance and accuracy.
The Reservations stream involves acting as liaison for the client in processing requests for housing, providing housing options, sourcing viable housing options in the marketplace, at times working with the external Destination Services Consultant network to locate such options, and confirming the final choice of housing by the guest.
The Post-booking/Guest services stream focuses on providing file level client & guest service once the reservation has been confirmed. This involves all daily customer facing tasks including the flow of move-in/move out paperwork, answering queries from clients and service providers, ensuring records are accurate, contributing to the invoicing process, and ensuring a best in class client and guest experience for the duration of their stay.

YOUR EXPERIENCE & EDUCATION (REQUIRED)

• Bachelor’s degree or equivalent experience
• 1+ year of experience within corporate housing or a related industry, e.g. serviced apartments, extended-stay hotels, relocation management company, destination services provider

YOUR ADDITIONAL SKILLS AND ABILITIES

• Demonstrated experience using Microsoft Office Suits/O365 in a business environment
• Demonstrated experience learning & using in-house specialist systems
• Ability to work effectively in a team environment and without close supervision
• Strong ability to prioritize and apply problem-solving skills
• A client-focused approach
• Ability to speak and write in English in all business communications.
• International travel experience, appreciation of cultural differences, and experience working in a global environment

WHO WE ARE

The Dwellworks experience is driven with passion, hard work and integrity. We search for the team players, the go-getters, and the innovators who are hungry to learn. Best of all, we promote a relaxed, well-rounded environment where associates can explore and engage in extensive opportunities such as our associate led-committees (wellness, green, philanthropy, and fun). Here at Dwellworks, we want you to succeed, we want you to grow, and we want you to thrive!

Please refer the Job description for details