Guest Service Agent / Hotel Receptionist

at  Rydges

Front Office | Listed 23 April
Guest Service Agent / Hotel Receptionist
Location
Australia
Work type
Casual
Brand
Rydges
About EVT
When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day.
About Rydges
Australian & New Zealand owned and operated for more than 30 years, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand, with a refreshingly down-to-earth approach. Rydges provides genuine local hospitality with quality essentials alongside its trademark ‘too easy’ service.
About Esplanade Hotel Fremantle by Rydges
Make your mark with Esplanade Hotel Fremantle by Rydges. With a rich history dating back to 1850, the hotel is an iconic landmark in Western Australia, offering guests an environment that is as rich, warm and sophisticated as the port city itself. Are you ready to be part of history?
About the role
Reporting to the Front Office Manager, your role will be to coordinate the management of reservations activities.

Key duties;

• Check guests in and out with efficiency and friendliness and in accordance with the established Hotel procedural guidelines.
• Reporting to the Front Office Manager you will attend to all guest requests and queries from booking enquiry through to departure. General hotel office duties including but not limited to – taking bookings, checking guests in and out, assigning rooms.
• To achieve a level of service quality that consistently meets and exceeds the expectations of guests and staff.
• Communicate any guest special request to the appropriate department(s) and follow up to make certain the request has been fulfilled in accordance with the guest’s wishes.

Benefits & perks

At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot.

• Incredible team member discounts from your first day on-the-job.
• 50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more.
• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
• Awesome winter and summer savings and discounts at Thredbo.
• Rapid career growth opportunities through our EVT network.
• Local community involvement, volunteering and charitable giving.
• Australia and NZ’s largest and most diverse experiences company.

Skills & experience

• Have a full working knowledge of all current room rates and packages available at the Hotel.
• Able to participate in all rostered theoretical and on-the-job training sessions.
• Confident to adhere to all established cashiering policies and procedures.
• Able to ensure in conjunction with front office and accounts the AR setup and charge back authorities follow hotel credit procedures.

If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts https://www.evt.com/elevate/careers/
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I agree to the terms and conditions

• Check guests in and out with efficiency and friendliness and in accordance with the established Hotel procedural guidelines.
• Reporting to the Front Office Manager you will attend to all guest requests and queries from booking enquiry through to departure. General hotel office duties including but not limited to – taking bookings, checking guests in and out, assigning rooms.
• To achieve a level of service quality that consistently meets and exceeds the expectations of guests and staff.
• Communicate any guest special request to the appropriate department(s) and follow up to make certain the request has been fulfilled in accordance with the guest’s wishes