Guest Service Agent -Novotel Sydney City Centre

at  Novotel

Company Description
Conveniently located in the Heart of the Sydney CBD we at Novotel Sydney City Centre are looking for a Guest Service Agents. With the current team evolving we have this great opportunity for an experienced Guest Service experts looking for your next challenge or simply a change of scenery.

WHO WE ARE:

Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.
Job Description

YOUR SKILLS AND EXPERIENCE INCLUDE:

• Previous customer service experience in a Hotel environment
• Strong knowledge of computer systems including Microsoft Office and preferably in Opera Cloud
• The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
• Strong communication skills and pride in personal presentation
• A genuine customer service focus and a strong dedication to always making our guest’s smile during their stay
  Additional Information

• Deliver service excellence, from check in to check out and everywhere in between
• Complete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times
• Answer all telephone calls in a professional manner according to brand standard
• Reconcile cashier floats at the completion of each shift.
• Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program
  Qualifications