Guest Service Agent

at  Sofitel

Company Description
Join Sofitel Noosa Pacific Resort today!
Sofitel Noosa Pacific Resort welcomes guests into a world of luxury blending French Art de Vivre and local culture. We are proudly one of Australia’s leading 5 star resorts. With 176 rooms, our resort features award winning facilities and service offerings including the Noosa Beach House Restaurant & Bar, the Cabanas poolside experience, Riviera Bar & Lounge - the only cocktail bar overlooking the Noosa River - plus extensive conference & events facilities and our luxury Aqua Day Spa.
Job Description
As one of the first points of contact for our guests, our exceptional team of Guest Service Agents provide a warm welcome for a memorable experience for our guests through their friendly, courteous and efficient service.

Qualifications

• Previous experience in a Front Office role
• Opera Property Management System experience (highly regarded)
• Ability to multitask whilst ensuring exceptional attention to detail
• Exceptional communication and customer service skills
• Outstanding passion to deliver excellent guest service
• Ability to multitask and accept fluidity in your role whilst ensuring exceptional attention to detail
• High level of creativity and artistry with local knowledge
• Flexibility to work various shifts including weekends, nights and public holidays
• Immaculate presentation and grooming standards

These are active front of house positions involving:

• Providing a high level of customer service
• Recognising and welcoming regular guests
• Providing a personalised service and experience for our guests
• Perform accurate and efficient guest check-in and check- out
• Update and maintain accurate guest details
• Assist with reservation inquiries
• Effectively liaise with other departments to ensure required tasks are completed
• Maintain good communication and work relationships in all hotel areas

You will be required to regularly refresh yourself with the Hotel’s facilities and services, including; hotel packages & specials whilst building meaningful rapport with both new and regular guests by maximising the use of guest history.
This position will require availability for morning, evening shifts and weekends. We are looking for someone with a “can-do” attitude who is friendly and outgoing.

Qualifications

• Previous experience in a Front Office role
• Opera Property Management System experience (highly regarded)
• Ability to multitask whilst ensuring exceptional attention to detail
• Exceptional communication and customer service skills
• Outstanding passion to deliver excellent guest service
• Ability to multitask and accept fluidity in your role whilst ensuring exceptional attention to detail
• High level of creativity and artistry with local knowledge
• Flexibility to work various shifts including weekends, nights and public holidays
• Immaculate presentation and grooming standards.

Additional Information