Guest Service Agent - Sudima Auckland City

at  HIND Management

WHO WE ARE - KO WAI MĀTOU

Hind Management builds, operates and manages high-performing award-winning hotel, restaurant, bar and spa businesses. As industry leaders in social and environmental responsibility, we run a sustainable business model that takes the well-being of our people and planet seriously.
At Hind Management we believe ‘We Are all Valued - He Kura te Tangata’, our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. Our brand portfolio is one of the most accessible in New Zealand, which comes from our belief in empathy, understanding and accommodating differences.
Hind Management has recently been awarded HRD’s Five Star Employer of Choice Award for 2022. Our people love coming to work every day and we think you will too! We’re looking for positive people, working with us means getting unlimited opportunities to develop yourself and your career, being part of a community and company culture that’s passionate about putting people first. And it means having the flexibility and opportunity to work how you work best, with lots of different people all working with one goal in mind.

REQUIREMENTS

• Confident, well motivated, enthusiastic and determined.
• Ability to multi-task, show flexibility and meet deadlines, calmly working under pressure.
• Strong communication skills – both written and verbal.
• Takes pride in work and has exceptional attention to detail.
• Excellent time management abilities.
• Have a thorough knowledge of the area including local amenities.
• Flexibility to work outside normal hours as required. (which may include early morning starts, late finishes, weekends and public holidays).
• Can work on a rotating roster.
• NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)
• OR least one year of relevant experience may substitute for the formal qualifications listed above.

ABOUT THE ROLE - TE MAHI

We are a leading Auckland hospitality group with a beautiful hotel within Auckland CBD. With bookings climbing and our Hotel getting busier, it is time to find talented Guest Service Agents for our 186 room Sudima Auckland City Hotel.
We are looking for individuals who are passionate about hospitality and have experience customer-facing roles. Full training will be provided.
Whether you are a seasoned professional or new to the Hospitality industry, we are keen to interview you. We are looking for a good understanding of customer service and a willingness to learn.
Weekend availability is required.
This part-time permanent role (minimum 20 hours per week) is based at Sudima Auckland City and the hourly rate is $25.50 per hour.

RESPONSIBILITIES | NGĀ

• Smooth and accurate check in and out process.
• Ensuring our guests are provided with exceptional 4.5 star service - a WOW factor where the personal touch makes us stand out.
• Answer phone calls and ensure guest requests are actioned and followed up with relevant departments.
• Attend ongoing training.
• Communicate professionally with other hotel departments.
• Maintaining the reception area.
• Advising on and arranging reservations and accommodation.
• Ensure Health and Safety standards are being met and reported as per policy.