Guest Service Assistant

at  Hampton By Hilton Blackburn

We’re off the M65, on the border of Hyndburn and Blackburn. Frontier Retail Park is a five minute walk from our door. Local attractions such as Blackburn’s historic cathedral, the Blackburn Museum & Art Gallery, King George’s Hall, and Blackburn Empire Theatre are a 10-minute drive away. The hotel 150 bedrooms and has substantial parking available for big group bookings. The restaurant and bar is available for inhouse and external guests and has comfortable seating, a relaxed atmosphere and ample space for a small meetings.
Person Specification
We are seeking an enthusiastic and personable team player who will enjoy being the first point of contact at the hotel. You must be presentable, professional, and upbeat. We are looking for someone who is comfortable using our front office system to check guests in and out, and also someone with an excellent telephone manner. You must be comfortable supporting across different areas of the hotel including the kitchen and ideally available across early and late shift patterns which include weekends. Previous experience in a front-of-house position is advantageous but not essential. If you enjoy speaking with people, are professional and presentable, and are willing to learn - then this is the role for you!

JOB DESCRIPTION

You will be working in a multi-skilled position where you are trained to support the front-of-house functions within the hotel. Your role will primarily be positioned to support the reception desk and also food & beverage service. Your duties on reception will include providing a friendly and welcoming check-in & check-out service to our guests. You will do this whilst using the hotel’s front office system which you will be well trained to use.
In addition, you’ll be a key member of the food and beverage team supporting in the kitchen when needed, you’ll be trained to prepare food according to our easy-to-prepare lounge menu. You’ll also be working on the bar taking orders and providing drinks service. And supporting to deliver food to guest tables.
As Guest Service Assistant you will be working as part of a wider hotel team to deliver excellent service to our guests. You’ll be a valued and key part of the team having crucial interactions with our guests and leaving a lasting memory.

• Trained on the front office system, carrying out reception duties. Checking guests in and out of the hotel.
• Act as a hotel and brand ambassador.
• First line of communication to our guests. Provide excellent knowledge of the hotel’s products, local area, and brand offerings.
• Providing food and beverage service including taking orders, working on the bar and within the lounge food area.
• Trained to support within the kitchen.