guest service representative - hotel

at  Best Western Plus Otonabee Inn

• Durée de l’emploi: Permanent
• Langue de travail: Anglais
• Heures de travail: 24 to 32 hours per week
• Education:
• Expérience:

EDUCATION

• Secondary (high) school graduation certificate
• or equivalent experience

COMPUTER AND TECHNOLOGY KNOWLEDGE

• Multi-line switchboard
• Word processing software
• Central reservation system (CRS)
• Spreadsheet
• Internet

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure

EXPERIENCE

• 1 year to less than 2 years

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Investigate and resolve complaints and claims
• Exchange foreign currency
• Process guests’ departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service